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Galaxy s24

Diane1012
Level 1: Joiner
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I'm trying to retrieve the vat invoice for this phone and although it states it's ready I can't find it.  I need it to claim my free watch. Also does anyone know why my incoming text messages are still being received on my old galaxy s9?  And just one more question please on trying to install the esim it states transaction invalid.  I've disabled sim 1 (not using sim 2) do I physically have to remove the sim card?

Thankyou

Diane

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MI5
Level 94: Supreme
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@Diane1012 

Check your orders in your MyO2.

Your number is probably still registered in the text message RCS settings on your old phone.

It works best if you remove physical sim first.

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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