04-08-2024 08:41 - edited 04-08-2024 08:42
04-08-2024 08:41 - edited 04-08-2024 08:42
Hi,
For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it.
Solved! Go to Solution.
on 04-08-2024 17:26
on 04-08-2024 17:26
It might be worth trying to reach out to T-Mobile via this link here https://www.metrobyt-mobile.com/contact-us?INTNAV=tNav%3AContactandsupport%3AHelpandsupport
There seems to be live chat..
As it could be someone has entered an incorrect number for the esim to be sent to..
on 04-08-2024 09:22
@CP1011 See below
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
on 04-08-2024 16:52
on 04-08-2024 16:52
Thanks, unfortunately this isn’t coming vial a message from a sender. It is a pop up notification on my phone saying my new eSIM from metro by t-mobile is ready for activation. I haven’t activated, but concerned it’s trying to install
on 04-08-2024 16:56
@CP1011 Have you inadvertently downloaded or installed an app that is sending you this message? Can you run a malware scan?
You can check with Apple to see if they can assist you: Contact – Official Apple Support (UK)
on 04-08-2024 17:26
on 04-08-2024 17:26
It might be worth trying to reach out to T-Mobile via this link here https://www.metrobyt-mobile.com/contact-us?INTNAV=tNav%3AContactandsupport%3AHelpandsupport
There seems to be live chat..
As it could be someone has entered an incorrect number for the esim to be sent to..
on 07-08-2024 06:48
on 07-08-2024 06:48
Live chat didn’t work, but calling them eventually did, you were right, they were trying to use my IMEI number. Thanks