cancel
Showing results for 
Search instead for 
Did you mean: 

eSIM not working?

Aagggh
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I changed my sim only to unlimited data and chose to use an eSIM. I left the old one in at first and couldn’t receive calls.

there were loads of new options under mobile data that I didn’t understand.

so I removed the old plastic sim but still I have no mobile data. There are loads of options under mobile data like business line, eSIM (which wanted a qr code??) 

so in a nutshell I have changed to eSIM but it isn’t working / set up correctly. Of course I have been in help but nothing there and jo means of actually speaking to someone so here I am. Please help

Message 1 of 5
315 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:

@Aagggh 

You need to choose the esim to use mobile data in the network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
295 Views

Lcw
Level 1: Joiner
  • 9 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Been 19 days now for me with no service since choosing an eSIM 

Message 3 of 5
288 Views

Oxonian
Level 36: Perceptive
  • 10104 Posts
  • 240 Topics
  • 31 Solutions
Registered:

Yes @Lcw, the advice from some of the regular members of this forum is try to avoid eSIMs unless you actually need one ; don't take one by choice ! 👍 

Message 4 of 5
238 Views

Enlli
Level 68: Extraordinaire
  • 8277 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

19 days late for the OP though, but good advice for the furure

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 5
229 Views