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Ongoing Call Issues

Dear All,I've been a loyal O2 customer since 2007 and have generally been satisfied with the service. However, over the past few months, I've encountered a frustrating issue that I hope someone can help me with.Lately, I've noticed that my calls some...

Calls Dropping out

Im having great problems with my calls going dead, sometimes as quick as 10 seconds after I answer it. My phone has 0-2 bars on it nowadays, been like this for about a month now. Problems with texting too, not receiving them has been an issue, like w...

Nighthawk m6 mobile router

My router suddenly stopped broadcasting 5ghz. If I select 5ghz only then it appears. Dual band then it disappears. No settings were changed at all. I’ve tried connecting using different devices, resetting to factory default and still nothing. The che...

retain my number going from contract phone with 02 to sim only e-sim with 02

My contract on my old phone ended yesterday 29th Aug, i took an e-sim only deal for 12 mths yesterday and have the e-sim ready to download, however i want to retain my number which i have had for past 25 years, i got a PAC code from 02 but how do i d...

eSIM download problem

I need to download my eSIM in order to use my 4G but I can’t get into my O2 account to do it because the only way it will let me enter the account is with text verification- and I cannot receive any of the texts until the eSIM is downloaded. How else...

Email address attached to sister's account

i need to explain this issue with someone, on person, I took out a contract on behalf of my sister who has Demensia, with my email address, I was on vodaphone at the time, I have since changed to yourselves, I want to set up an app for my self, I can...

SIM Card

HiI keep losing my signal but when I put the SIM into another iphone and then put it back in my phone it works again - why?!

Resolved! PUK Code but cannot get code sent to phone

Hi thereSomething weird going on with my esim - I am no longer connected to o2 network? I have tried to get a PUK code BUT when I try and log into my account it sends a code to my mobile - BUT the phone says status "inactive" so I cannot get onto my ...

Data slow to work and phone calls drop out - GU21 postcode

This seems to be a known issue at O2 but has been going on for months with no resolution. How do I raise this to a more senior level? Data takes ages to kick in (up to 15 mins) when coming off wifi, and phone calls take 3 or 4 attempts before it can ...

O2 4g signal is down to one bar in Kirriemuir

The O2 4g mobile signal has been down to one bar of signal strength around Kirriemuir, Angus for days. Many phones affected, even outside. We left EE when the same thing happened a few years ago. Now that EE and O2 are bed fellows, is the same thing ...

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