customer service

[weefatboab]

i am surprised i am still an O2 customer after 23 years.

i have unused finance on my PAYG phone, which i am trying to recover to my bank.

I have purchased new O2 phone and pay monthly account, but cannot manage to complete simple sim swap via online tool or indeed O2 customer service.

shocking service.

[Cleoriff · Accepted solution]

@weefatboab 

There have been problems with contacting customer services today.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Breanna]

@weefatboab were you able to get in touch with O2 about your number?