cancelling contract issues...................

[DelCollins]

My 2-year contract on o2 is ending and I want change service provider.  Talking to o2 agents to report my reasoning, seems a very dangerous avenue to tread!  

I'm warned of extreme costs liable for early termination. And, you can go on as long as o2 wish in this trap!

A PAC code was requested over a month ago but was not allowed as too early before the 2yr contract up.

I applied again a week ago and am getting my new service and old phone number in 2 days.

The long and short of this is, I have given fair warning to o2 I want to change service provider. I have paid the 24-month rental and advised my bank to stop the DD. I have held up my 2-year contract terms, and wish to move!

o2 pages DO NOT give easy hints or help on where or how to terminate my contract.  

I fear many tears are yet to flow!?

Del Collins.

[Cleoriff]

@DelCollins 

This sounds a ridiculous state of affairs!

Info here on cancellation. Guide: Cancelling Your Contract 

If you need to contact O2 again, do it via social media. They are UK based and are far more helpful.

on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

I would not cancel a Direct Debit until a final bill is generated.

One thing O2 are good at is trashing your credit score, so best  to cover your back

[Bambino]

@DelCollins You should not have stopped your Direct Debit before you received your final bill. There's sometimes a residue left over because of the overlap of dates of moving, and keeping the Direct Debit in place mops those amounts up. People have had their credit scores ruined because of delinquent payments of less than £5.

Follow the advice and links provided above by @Cleoriff. Make sure you know your account number and also keep the number of the Payment Management team handy. The number is 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support