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Resolved! lost remaining balance when sim reactivated

We keep a Nokia phone as an emergency/occasional phone and it hadn't been used since around summer 2019. The sim no longer worked and so on 12th September I phoned 4445, gave the SSN to the lady I spoke to and she told me that the sim would reactivat...

Cant make or receive voice calls.

For months, approximately twice a week, i cant make or recieve voice calls. There is no sound at my end but the other party can hear me. This is happening at different times and locations so its not related to coverage within my home. My mum, also on...

Resolved! STAC number

Hi. I was given a STAC number from my old provider (Three mobile) . They said I have to use it with another provider (I am with O2 now) in order to be cancelled. Can I do this online, or it is better to go into a O2 shop, and ask them to help?

Resolved! Phone restricted

My phones restricted I called 02 who said they would lift the bar till Wednesday but it’s not been done?

Resolved! Esim

I have ordered a sim card for O2. This is PAYG option. I have recently purchased a galaxy watch 3. It has esim. Do you a data plan for this?Daniel Hooton

O2 UK App won't load, Android: "not available in your country"

Hello - I'm based in the USA and travel to London constantly for work. My Android mobile is the Samsung Galaxy S20 Plus, international unlocked version, purchased directly from Samsung. It has no carrier locks.I'm in the UK, and have an O2 SIM card i...

Resolved! Huawei Mate 20 Pro WiFi Calling

I've had the Mate20 Pro nearly 2 years now and at time of purchase the in-store guru stated WiFi calling as one of the selling points. Now I live in a house with near to no signal this is imperative yet I can't seem to see the option on my phone even...

Log out of all devices

Hi im wondering if its possible to log out of all other o2 apps on Samsung devices

Still barred

I paid my bill on the 6th as my bill was late and I was barred that day (the 6th). I managed to get hold of o2 after the 24 hour period that they said to await in order for me to make outgoing calls again. However after the 24 hours I still couldn't ...

Resolved! Delete a account

I want to delete one of my accounts on my o2

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