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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! ESIM no service

Hi,I have both a O2 sim (work) and a O2 Esim for data. They used to work well, and when work data was over, it would automatically swap to the eSIM. Since a while the eSIM stopped working. The iPhone top right corner, when dragged, shows “no service”...

Nuno1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! getting my phone repaired

I have a cracked screen - glass and LCD - making the phone currently unusable. Can I get it repaired through o2 ? I am not sure if I have insurance. If not, can I still get it repaired regardless ? Thankyou, Duncan

DH83 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Invalid sim

Hello, my husband is 02 pay monthly, iPhone 6, and for some reason the last couple days it says invalid sim? He hasn’t damaged the phone, done nothing different to what he usually does, what could be the problem? Obviously it’s causing problems he ca...

Ren by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Carpy71 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Carolgg by Level 1: Joiner
  • 5 replies
  • 0 kudos

Connected but nothing is working

So I recently purchased one of the mobile hotspot hubs (Huawei 4G). I did my research before I entered the contract, making sure that there were masts in the area and that there was good coverage here. The device shows all lights as green and says I'...

Ren73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...


How do I go about changing my mobile number for my giffgaff work phone number pay as you go! to my o2 account number (main number) so I’m wanting my work number now to be used as my contract sim o2 number if this makes sense.

jimr228 by Level 1: Joiner
  • 1 replies
  • 0 kudos

poor signal strength on phone

we have two iPhones in our household, one the original 5SE the other 6S. The 5SE consistently receives a good signal with the other phone showing a poor signal approx 505 or more lower than the other. both phones with 02 on the same or very similar p...