Get tech support for your O2 issues

4G LTE Router Remote Access Problem

Background: I bought a TP-Link Archer MR200 4G router and hooked it up with an EE SIM. Although the EE signal was poor (even with an external antenna), I could access the Internet from my LAN, and vice-versa - specifically, I could hit the router WAN...

Resolved! Sending emails is using my data allowance

I have only had my iphone 7 for 3 weeks - my first smartphone and I am over 80 years old.I have downloaded the gmail App and can receive and send emails - no problem. Trouble is as soon as I start typing an email to send my data allowance remaining f...

Resolved! new upgrade will not connect to network

just upgraded to iphone 11 with new sim (online) Phone will not connect to network - after 24hours . old phone still making and receiving calls and texts. New phone nothing! Any ideas before going in to O2 shop?

Resolved! disney+ not free for 6 months

I have chosen Disney + as my extra. Free for six months and £2 off your monthly bill then £5.99 per month BUT I have signed up, have a Disney+ account, given my bank details for DD (assuming this is for after the 6 month free trial) but no change on ...

Resolved! New phone/transferring sim/when

Hello.Can you help please.Getting new samsung a20e,upgrading from j3/2016.Am happy using samsung smart switch to transfer what's required.In relation to sim card and assuming it fits?At what point in transfer process do I physically take sim out of o...

returns address

please can somebody tell me the returns address for an iphone device under the change of mind policy?i have spent a very very long time today on live chat to about 5 different 'gurus' , resulting in changing my provider after about 15 years as an O2 ...

Not receiving call from gp

Hi, I need help identifying a problem and fixinf it.I need to receive a call from my gp, but when she tries to call me it goes straight into voicemail. It does not happen with anyone else, yet they are telling me it's my phone to be the problem

03303 numbers

Hope someone can help. Up until 1st June I was making between 3 and 4 calls to 03303 numbers a day. Since then the calls will not connect. I've asked collegues to try who are also O2 and they are having the same problems. I can make calls to the numb...

Resolved! porting

Hi, number porting today to O2.ScenarioHad dual SIM Android Main SIM sky mobileBought dual SIM iPhone Main SIM is eSimPorting sky number to O2Which SIM do I put in the iPhone....do I leave the new O2 one in there and my old Sims in android hand set?H...

Resolved! Sending Phone for Repair

My phone has been booked in for repair and I have received some paperwork to return my phone via the post office. However, there is no address to return it to - I just have a repair assessment form to send back with it no address label. Can anyone he...

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