Get tech support for your O2 issues

Resolved! New phone broken after 3 days

Ordered a new phone last Thursday and it arrived Monday instead of Friday, today (Thursday) the screen and lock button doesn’t work! There is no damage to the phone at all and cannot even turn the phone off to restart it. I cannot seem to find a numb...

Resolved! No signal

Hello,Me and my fiance moved to new house two months ago. Since then we got no signal at home, we have to go outside to get any signal and make a call. I reported it through signal checker (coverage checker says we have 4G indoor) website and get a r...

Resolved! Visual Voicemail

I have an iPhone X and want to set up visual voicemail. I am told I need an 'idata bolt on' - where is that located as nothing on the site is recognised as an idata bolt on?

Resolved! Hi, I have completed a SIM swap today. I can receive calls, have data but cannot make calls.

Hi, I have completed a SIM swap today. I can receive incoming calls, I have data but cannot make calls. I do not get a ring or dial tone. The call just drops out. Any ideas?

Resolved! Huawei pocket hotspot - red internet light

I bought my pocket hotspot in April this year. There has always been red lights on the internet bar & I have never been able to connect to the pocket hotspot, no matter where I am (even @ home) It has been reset many times with the reset button. I ha...

Resolved! Wifi calling drop outs on Galaxy A52 5G phone

More info (Highlight to read)Wifi calling keeps dropping outWifi calling keeps dropping outMy galaxy A52 5g keeps dropping out despite having 100Mb broadband, live near edge of signal area with 2 bars at drive entrance but at best 1 bar outside of ho...

Resolved! Visual Voicemail on O2 with Apple iPhone 12.

I bought a new Apple iPhone 12 a few months ago (in May 2021) and ever since I have had new device the Visual Voicemail I have used for years, stopped working, I have now called Support at O2 four time and each time the call has taken well over 30 mi...

Resolved! Upgrade tablet to a watch

I have just finished paying for my tablet and can upgrade, but I want to get a Samsung classic 4 watch, but when I click upgrade it only let's Mr choose or phone or a tablet, is there anyway around this?

Resolved! 2 contracts …. Need to cancel old one but keep number

I got a new phone & contract for my daughter. She wanted to keep her old number so just transferred her sim into the new phone rather than cancelling old contract and getting her number ported to the new contract. Can she still do this now as the con...

Resolved! Is the tariff the same thung as the airtime bill?

Is my tariff the same as my airtime bill?I have a 36 month contract, is that for paying off the device or is this tying me into the tariff?

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