Solved: Hi, I have completed a SIM swap today. I can recei...

Dans · ‎28-10-2021

Hi, I have completed a SIM swap today.

I can receive incoming calls, I have data but cannot make calls. I do not get a ring or dial tone. The call just drops out. Any ideas?

gmarkj · ‎28-10-2021

Try turning the phone off and on a few times @Dans.

It usually happens quite quickly but does say it can take up to 24 hours to finish.

If you are still having problems tomorrow then you might need to get in touch with o2 customer service as they will need to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎28-10-2021

Try turning the phone off and on a few times @Dans.

It usually happens quite quickly but does say it can take up to 24 hours to finish.

If you are still having problems tomorrow then you might need to get in touch with o2 customer service as they will need to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2