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Resolved! New to O2 keeping my number

I put my new O2 sim in my phone before texting swap to 20220 so now my phone is set up with the wrong number. I have put my old sim back and received a text saying they will move me to O2 at 6pm tomorrow. Will this be on my old number?

SallyR by • Level 1: Joiner
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Resolved! Change payment type

I want to change my direct debit to my American Express card but I can’t as it asks for sort code and account number which does not match UK standards

Ncattell by • Level 1: Joiner
  • 492 Views
  • 1 replies
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Resolved! App account locked

I have changed my password online but when I try to access via the app it says app is locked. How can I get this unlocked?ThanksAngela

Resolved! Photo ID when collecting a phone

I'm meant to be collecting a phone for someone from an O2 store. It says online that I would need to bring my own photo ID and photo ID of the person who ordered the phone. Would bringing a picture of the other person's photo ID be okay to use or doe...

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by • Level 1: Joiner
  • 861 Views
  • 1 replies
  • 0 kudos

Resolved! Can't find invoice for phone ordered from O2 shop

Hello. I have ordered phone, but put wrong email address. When i changed email, i did not get the invoice/receipt for the order that i made. Where can i find/get this invoice, please? Thank you.

Dragonika by • Level 1: Joiner
  • 429 Views
  • 1 replies
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Resolved! Roaming is not working

My Roaming is not working despite being on. Have tried toggling on/off and switching phone on/off. Any ideas?

EMG9 by • Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! No Internet

Hi i could do with some help, I flew to Ireland this morning and ever since landing I’ve had no connection at all, I have 4G but nothing will load or connect, I really need my internet for work purpose. I am also struggling to even connect to any WiF...

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