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Forum Posts

Resolved! How to enter live chat

I want to speak to someone over the live chat but every time I select options it puts me into an options screen then tried to help with info and I go round and round never getting into a chat what am I missing

Jamie1314 by Level 1: Joiner
  • 649 Views
  • 3 replies
  • 0 kudos

Resolved! 4g to 5g upgrade

I have received my new S21 ultra 5g, will I need to use the sim that came with it, or can I simply use the sim from my s9 plus 4g?

Andy0609 by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

I recently renewed my o2 sim only contract, but would like to change my extra from 6 months Disney plus to something else. I haven’t activated it yes so can I change it?

Smiler89 by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Failed SIM swap

Help! I upgraded my phone to an iPhone 12 and requested a SIM swap on Tuesday 5th October ie 72 hours ago. I have now called O2 every day, scoured forums, messaged O2 numerous times etc and each time I’m just told the SIM swap is stuck on ‘provisioni...

ABush by Level 1: Joiner
  • 873 Views
  • 3 replies
  • 0 kudos

Resolved! new esim - no number

Hi... again... I've just added my esim to my new phone (bought specifically so I could do this) - all went well except the esim didn't come with a phone number? That was the whole point, so that I could have two numbers on my phone... what did I do w...

2fires by Level 1: Joiner
  • 3706 Views
  • 4 replies
  • 0 kudos

Resolved! Set up wifi calling

When I try to activate wifi calling on my iphone 10 - the software refers me to The O2 website - yet there no link that exist to help ? !

Teddus by Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos

Resolved! SAVE or CLAIM

Received a message from O2 o say O2Rewards: Good news: You’ve earned £5.00 of O2 Rewards. Save it for a new phone or claim it as extra credit. Simply text SAVE or CLAIM to 50202 or call us free on 313 I tried calling 313 to no avail. Called 50502 to ...

Moxy by Level 1: Joiner
  • 2143 Views
  • 1 replies
  • 0 kudos

Resolved! Repair Centre

I sent my phone in to be repaired by 02 on the 29th September, nothing has happened on the repair tracker, is there anyone I can speak to about this? I cannot call anyone because I don't have a phone. Is there an online chat or an email where I can w...