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Resolved! Charged for services I don't have

Hi, 02 are charging me £9.99 a mth for netflix I don't have, it's been confirmed by Netflix that they aren't taking the money this has been going on since 12/2017 just found out when I went to upgrade my daughters phone so far 02 has taken £457.97

AS1970 by • Level 1: Joiner
  • 747 Views
  • 2 replies
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Resolved! PAC transfer failed 3 times

I have given my PAC code to O2 on three separate occasions. The PAC transfer porting has not happened correctly or porting date passed without anything happening.Still on a temporary number which I do not want! Why cannot O2 do a simple process like ...

Arnie_G by • Level 1: Joiner
  • 738 Views
  • 1 replies
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Resolved! Live Chat is not working

Hello, I have just received the following message from O2 (mycare@o2mail.co.uk). It says to use live chat but the link does not work ("Server not found"). Is the live chat working? Thanks for your email, but we have now shut down our email support se...

Number not Ported correctly

I put in to transfer my number from EE to O2 last Thursday, although it rings out from my number, I cannot receive texts or calls unless from an O2 number. I have a hospital phone consultation so it's really urgent it gets sorted. I rang O2 customer ...

LKen by • Level 1: Joiner
  • 1265 Views
  • 7 replies
  • 0 kudos

Esim didn’t work post swap

Dear Team, I got the esim and added in my phone and did the sim swap post sim swap the old physical sim got deactivated but the esim didn’t activated pls suggest on this

Srinipar by • Level 1: Joiner
  • 740 Views
  • 2 replies
  • 0 kudos

Resolved! Safe search

How do you turn off safe search when it is locked 

Tizrite by • Level 1: Joiner
  • 636 Views
  • 1 replies
  • 0 kudos

Resolved! VOICEMAIL - trying set up

I'm trying to get my voicemail setup but keep getting the same error message... "try again later"

RP3 by • Level 1: Joiner
  • 801 Views
  • 1 replies
  • 0 kudos

Resolved! Porting number from Vodafone to O2

I've recently joined o2 from Vodafone and have a PAC code from them so I can port my old number.I tried calling customer support on 202 but after going through the IVR options I assume because lines are busy, it wont connect.I don't want to have to g...

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