Get tech support for your O2 issues

Resolved! Charging lead included with new phone

Just unpacked my new iphone, wtf use is a type C to lightning cable?I’m sure apple just lay in their office thinking up ways to *bleep* customers off. Does anyone have an outlet that had a type C instead of a usb? NO

Resolved! I ordered a new SIM 3 days ago and was told it would arrive the next day. I still haven't received i

I'm waiting for a new SIM which hasn't arrived is this normal

Resolved! Travelling

Hi, do I need to change my phone settings when I go abroad so I can still use my phone? Cheers

Resolved! Not receiving sms

I just got a new Samsung A12. All working fine except I'm not receiving text msgs. Sending is working fine.

Resolved! Fallen for scam

Hi,I think I have fallen for a scam, someone phoned me about half an hour ago saying they were from O2, they confirmed my email address and told me they would send me a text with a security code, which I read back to him. I know it was a really stupi...

Resolved! Age restricted

My internet access seems to be age restricted. How can I change this please?

Resolved! Is Egypt covered in the travel bolt on?

I’m going on holiday to Egypt and can’t see it on the list of counties covered by the travel bolt on. Will I be able to use my phone and what will the charges be?

Data Roaming not working

I have an iPhone SE. Travelling in Canada. My subscription includes the o2 Travel Inclusive Zone Bolt On. I cannot get data roaming to work here in Canada. Can anyone help solve this problem?

Resolved! No order confirmation email

So I've upgraded my phone recently, but haven't received an email with order confirmation, which I need to claim Samsung Chromebook. I already received my phone and everything but don't have a proof of purchase that I could send with the claim.

Resolved! Very Poor Mobile Signal

My wife and I are both on O2 sim only Monthly contracts, but since recently moving house, our mobile signal is almost non existent inside the house, due to thick insulation on the external stone walls. We both activated WIFI Calling on the O2 App, ho...

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