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Resolved! Sim Swap

Went into my local O2 store as I haven't been receiving texts messages for that past 3 days. They said a new sim should solve my issues. Got given a new sim yesterday with the same number I have been using but it still hasn't activated. It's been 26 ...

Katycat789 by • Level 1: Joiner
  • 2022 Views
  • 10 replies
  • 0 kudos

Resolved! Adding data

I have used up alley bolt onHow do I add on

O2 Roaming

Can you please tell me why I am not receiving O2Roaming messages? I was on a cruise and I received a message in Greece and Spain but not in Italy or Turkey. I do have a Bolt on but I would like to have been informed for every country that I travel to...

teecee46 by • Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos

Resolved! phishing

Hello I hope you are well Someone is continuously hacking my O2 account Today i have had two seperate emails saying password has been changed which was not me. Then i reset password and few hours later it happens again Please help stop this Today my ...

bkhan by • Level 1: Joiner
  • 677 Views
  • 2 replies
  • 0 kudos

Account problems

My phone number is associated with an account in my old email. When i try to log into the account it says that it’s sent a code to my old email, but the email has now been deleted so the code cannot be accessed. When i try to speak to someone over th...

Sarah71 by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! how to transfer my sim card to a new mobile

I have an ole 3g mobile and have just purchased a new 5g mobile and the sim card number is not recognised and I get told *not registered on a network* when trying to make a call Can anyone help!!!

444-6 by • Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

Resolved! Need to cancel Audible 'Extra' but account says it doesn't exist

I joined O2 6 months ago (the process was a nightmare but we're here now) and claimed the free 6 months Audible 'extra'. I now received a 'one month to go' email telling me I need to cancel in my account if I don't want it to continue or be charged t...

iPad

I have purchased a new iPad with an eSIM and cannot transfer the data from my old ipad why [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My connection is deactivated

HiIm Currently in Sri Lanka and my I can’t get my SIM card activated. It used to work but now I there’s no connection and I don’t get text messages to get the activation code. please assist. thanks

Mahiru by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! I can't send messages it's disabled

I need to activate messages to be able to send and it tells me that it is only for those over 18 years old. Please contact you. Can you activate my number to send messages? I need to answer to verify a web page and they send me this message! Por favo...

Jesyca_28 by • Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos
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