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Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

Wrong number entered

By mistake I’ve entered my old number when I tried to register my new sim. now I can’t get into my o2 account to change it to the correct number as it keeps saying my details are already on file and wants to send confirmation to my old number how can...

I don’t want to renew by contract when it ends in December

Hi my 24 month contract is due to end next month but I don’t want to renew my contact. Please can you sort this out for me. Thanks

Resolved! I don’t want to renew my contract

Hi, My contract is due to end in December but I don’t want to renew it. Please can you help with this?

I’m still disconnected !!

I requested to keep my old pay as you go number to my new pay monthly account ,3 requests already and both numbers have been disconnected for 3 days now ! can you help ! I'm happy to keep my new number ,and if it’s too late can you provide me with a ...

Apple Watch series 10 airtime issues

I’m posting here in a last ditch attempt that someone can actually help me! I’m at my wits end, recently upgraded my Apple Watch with 02, received the watch and again like every other time I’ve upgraded my watch I’m having issues getting the airtime ...

Resolved! Issue Adding My Address for Network Status Updates

Hi there,I've recently moved from EE to O2 through Tesco Mobile and am trying to set up my address to receive network status updates. However, I've been running into issues.Here’s what’s happening:I log in, go to add my place for updates, and enter m...

Unable to transfer from old iPhone to new iphone

I recently upgraded from an iPhone 12 to a new iPhone 15 but can’t transfer from old phone to new phone. Can anyone tell me how to do it please?I followed the instructions on both phones to set up but it got so far and then just kept saying updating ...

I can’t receive call not can I call out

MY PHONE Always stateS FAILED CALL PLEASE HELP

Resolved! esim

HiHave my upgraded S24 FE and transferring everything over.I have no QR code for the esim and no plan pre-loaded to my phone?Where do I link the esim?thanks

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