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Forum Posts

Resolved! Missing SIM Replacement option in My O2

Hi all,I attempted to request a replacement eSIM today via My O2, but it seems that the option is no longer available. On both the app and the website, the option has disappeared, as shown in the attached screenshots. Customer support couldn’t provid...

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FlyGoat by Level 1: Joiner
  • 683 Views
  • 1 replies
  • 0 kudos

Unable to access account

When I try to sign on my code isn’t being received and there is a blank where my phone number should appear?

Resolved! Visual Voice Mail on iPhone

I have just changed tariff and now find my visual voice mail (VVM) has disconnected and my custom greeting deleted. I have tried everything I can find to reconnect it but nothing works.I have recorded a new greeting via the dial up connection and res...

Hazelind by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile change

I was thinking of upgrading my phone to a new one do I need to take on a new sim contract

Bible by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Changing from pay as you go to new phone keeping my existing number.

How do I change from a pay as you go tariff to to a new phone with O2 keeping my number. What is the process?For example,1. Get new phone 2. set up new phone 3 transfer number to new phoneor 1. Transfer current phone to monthly plan2 Get upgrade phon...

gdw123 by Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Would a zero spend cap stop me making an overseas call from the uk ?

DDK by Level 1: Joiner
  • 295 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not working

Hi, some reason all of a sudden my Sim is not working. I have a virgin sim but as virgin partnered with O2 I have been registered with 02 for a long time now and there has not been any issues. But, now when I try and make a phone call, it says not re...

Daniaal10 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

PUK Code not available

Ok, so transferred to O2 (beginning to wonder why...) - got a temp sim, and waited nearly a week for my old number to be ported over. Advised today that it now had been - no other information on what to do to ensure that the temp number on the sim wa...

smenmarch by Level 1: Joiner
  • 927 Views
  • 8 replies
  • 0 kudos

Data

My account page says that I have 2GB of data, my phone says that I have no data. I suspect that the problem stems from the change over from Virgin. Any help will be appreciated.

Goodere by Level 1: Joiner
  • 274 Views
  • 2 replies
  • 0 kudos