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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5905 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2232 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

I’ve just got my new phone replacement on Monday and have not been able to use it as not connecting and giving me any signal. Spoke to two people in the phone who told me they needed to remove the bar but still not sorted

SP43 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Camera fail

My camera keeps saying camera fail, I have done everything it says, re start, clear cache reset settings it works but then stops again , front facing camera does not work at all any ideas?

Andycam by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

Hello I have just placed a order for a new phone and wanted to order the I phone 12 pro but I’ve ordered the pro max by accident is there any way of swapping them as the pro max is going to be to big for me

Resolved! Number ported in.

How long do i have to wait for my number to replace the new sim number? 

Heath by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Very slow download

I have recently acquired an O2 SIM card as part of my Virgin media bundle. My main mobile is with EE. The download speeds I am getting sometimes are woeful 1 to 2 Mbit. My EE speeds are so much better. My sim is in a 4g Huawei P20 pro. I am reluctant...

Martin17 by Level 1: Joiner
  • 101 Views
  • 2 replies
  • 0 kudos

Resolved! SIM Blocked. How do I request a MCK Code

SIM Blocked. How do I request a MCK Code for my samsung s8? Live chat are being useless. Telling me to contact samsung. Samsung tells me to contact o2. And so on.

Booty156 by Level 1: Joiner
  • 127 Views
  • 2 replies
  • 0 kudos

Resolved! moving sim to different phone

I have taken the sim from my phone as it is damaged and inserted it into an existing phone. How do I transfer the phone number and connect to my existing sim only contract

Resolved! Samsung Watch 4

I contacted o2 recently and wanted to check what I was told.I have a Samsung S21 on an o2 Business contract and i am looking to get a Samsung watch 4.The person I spoke to said I wouldn't be able to connect the watch to my phone as it was a business ...

Rosscu by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer number

How long does it take for o2 to transfer your number to your new phone? I requested this on Saturday and still waiting

Mel49 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos