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eSIM problems.

I have recently joined O2 from 3 via the website. To save time (haha), I opted for an eSIM (to be used in an old iPhone 11). Whilst the contract was set up correctly and number ported, I still haven’t received the eSIM QR code. Customer support have ...

No service in my area but O2 say it's fine

Fed up with being told that service here is fine when I have to use my phone over WiFi at home. Step out the door, travel anywhere within 4 miles and service ins poor at best and completely absent the rest of the time.I am told when I log it that the...

Intermittant Signal & Data after returning from abroad

Hi, I returned from France 4 days ago and since then my signal and mobile data have only been working intermittantly. Sometimes my signal is fine and I can make and receive calls, other times I can be on a call and then the other person suddenly can'...

iPhone 15 - iMessage and FaceTime

I upgraded my phone around 6 weeks ago and it was a total nightmare, however, I thought we were all sorted but in the last couple of days my ability to send text messages has gone and I'm being told that iMessage and FaceTime are not switched on. Pre...

Cannot play YouTube and some others on mobile data

For three days now I haven't been able to play youtube videos except on wifi. It loads the content pages but then when I pick a video it just gives me the spinning wheel. It plays Insta reels, facebook videos but not some other video based content. I...

Log in

I can’t log into my account because it wants me to verify my phone number and to do this I need to receive a text. I am in Australia and can’t receive a text on the number

No signal

Hi, For the past 4 years both my son and I have not been able to get a decent signal anywhere we go. We have upgraded our phones and more recently followed the steps to e network, choose manually and nothing works. Worse still we went on holiday from...

No 4g just hplus

hi, my son has a Samsung galaxy and he has not been getting 4G for quite some time ever since we changed his phone and Sim card on the insurance policy. In fact all he gets is H plus I have phoned three times and have been promised an engineer would ...

Resolved! Lost phone trying to activate replacement sim in another phone

HiMy son is on holiday and has lost his phone. He has blocked the phone and sim and ordered a replacement sim. We can’t activate the sim by text message as it won’t send from the new sim or by logging in to my o2 due to the verification code being se...

Number trasfer

Hi, I filled out all the relevant forms about a number transfer including codes and has confirmation that this would be processed but nothing is showing on the account. How do I ensure this is processed?

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