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Bar not lifted - SIM not working

My phone was stolen on 15 Nov 2024. On 16 Nov 2024 I called O2 and requested them to place a bar on the stolen SIM card. After they placed the bar, I went to an O2 store later that day to request a replacement SIM card. They gave me a new SIM card an...

Upgrade

Hi, I updated my contract Saturday and since then, I don’t have any 5G signal and only picking up 3G. I’m struggling to get o2 online also…it won’t let me log in and says it’s sending a security number but nothing comes through. can someone please ca...

Signal

Neither I, nor others on O2in my area, have had a useable signal for over two weeks.Does O2 intend to offer a compensation payment or a reduction in our bills?Any more delay and I shall have to change provider.

Resolved! eSim installed on wrong device

I accidentally installed my new eSim on my old iPhone rather than the new Google Pixel I just bought. Any ideas?

Battery dead

HelloBought the flagship phone in July, had no issues, phone covered in a protective case since I got it, absolutely no damage on the phone, never dropped/scratched, and all of a sudden the battery decided to stop working. The screen is showing that ...

Resolved! Ported eSim can make calls but not receive them or send text messages

Hi, I have ported my old number from EE, and I can make calls from the new sim fine, but I cannot receive calls or text messages. They are still coming through to the old sim. What can I do?

Updated my phone now cant make calls or texts

Updated my phone now cant make or receive calls or texts

Trying to register on Volt for double data

I’ve been to your shop in Halifax twice. I’ve used chat bot and waited to be chat botted back I’ve rung 202 twice. No help whatsoever as promised replies not sent. I’ve spent hours on O2 and virgin media trying to get my data doubled. I upgraded on 8...

Resolved! Transfer number

Hello I inserted my new sim yesterday. When will my number be transferred?

Resolved! New eSIM

Have a new ESIM since Saturday as well as a physical Sim. Can’t seem to make any outgoing calls. Didnt really understand the whole primary calls and default calls. please help…

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