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Resolved! Internet speed is unacceptablely slow

I contacted the customer service they said the network is fine in my area SW19But I only got 1.5mb in 5G and the 3G is faster than the 5G go up to 5mb , I am not able to work at home , if they are keeping like this I have to say I will leave O2

Resolved! safe search

Hi. How can I turn off safe search please. I am a 48 ye old man and this is my own personal phone. I do t need ‘admin’ to approve

Phone number

Hi I’m trying to change my number as I don’t have the old phone or sim also im getting trouble with my old phone number

Not receiving OTP

I am trying to access the myo2 app and priority app. After inserting username and password it states I will receive 2 text messages to the phone with a 6 digit otp. I ask for text to be sent and nothing happens. I am not receiving the text so unable ...

New handset

Hi. I have a new handset and have put my SIM in it. Yesterday, I had mobile data but today it is not working.

Black screen won’t restart IPhone 14

Hi my iPhone 14 screen is black & won’t restart. It went off suddenly yesterday. I managed to restart it but it went off again not long after. Charged it overnight but screen still black & no sign of it restarting. Any ideas? Thanks

Esim installation gone wrong!

OK, I changed my plan to a pay monthly sim only deal on the Internet, I was offered an esim which I accepted, as soon as I'd accepted the deal my original sim turned off! I went to install the esim but it needs to send a code to my phone which is not...

Resolved! No internet access when I’m out of my house

Hi since the change over from virgin on wed I am unable to get on internet outside my home can’t access any of my apps no messenger or fb

Livechat does not exist

Informed by O2 on their facebook page to select contact us and then select livechat.There is no livechat link on the webpage when using a computer. Extract from FB: "To contact us via live chat, you can follow these steps: -Visit the O2 website. -Nav...

Phone doesn't work on one specific number?

Hi all, For some time now my phone (OnePlus 6T) has stopped working properly when I call my parents' landline. It briefly rings, then just cuts off. No-one else has this problem (other mobiles can ring that number without issue, including on O2), and...

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