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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Phone

Help I’m struggling have no credit to ring you 

No data

Hi there my phone isn't allowing out going calls and my data isn't working but I can sms ? My bill is up to date can anyone help ? I get married tomorrow so will need my phine

Ryan29 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Network Issues

I have moved to an area which has little or no cellular connectivity. When I spoke to Customer Services they were unable to help? The coverage checker also paints an unrealistic picture of reality. Can someone help in anyway, or do I just change netw...

CO6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Accidentally brought a top up

Currently overseas not in Europe and needed to make a international call but it took the money for my normal top up. Now I won’t be back in the country until after it finishes so I wanted to know if I can get that credited back to my account so I’m n...

Dez2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

My phone has been experiencing no service since yesterday. I requested for my old number to be moved onto my contract but since the new number has come all my network settings have been down. I cannot access mobile data or take and receive calls. Ple...

Iball2011 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I need to put my spend cap back to where it was originally - at the minimum amount . Why did this get changed ? Please let me know how to put it back to minimum amount of £5 . Thank you

CBJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Employee Discount

Hi, I used my employee discount last year, but have just upgraded to a new phone and would like to carry the discount over please? It's not letting me do it on MY O2. Many thanks

LauraD95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data Sim on phone contract

Hi. Is it possible to get a data sim for a tablet using the data from my phone contract? Thanks.

Jools86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay monthly direct debit

I purchased a pay monthly sim and did a direct debit. The sim came today and when I checked myo2 it told me to make a payment that is coming up. Why is it asking this when I did a direct debit and gave my sort code and account number when I ordered i...

Zayn7867 by Level 1: Joiner
  • 1 replies
  • 0 kudos