Get tech support for your O2 issues

Resolved! New sim/transfer of number

Hello, my mum has a new phone which her old sim won’t fit into. So she has got a new sim but wants to keep her old number. Do I just put it in the new phone?How do I start the transfer of the number from the old sim to the new one? ive forgotten how ...

Resolved! Number swap nightmare

Can someone help please? On Tuesday, I called O2 customer care to migrate me fro pay monthly to pay as you go. I provided my new pay as you go sim number but told them to keep my old number. Instead, the new number was swapped for the old one and the...

Resolved! Signal is rubbish in Exeter

I am having signal issues in large parts of Exeter City Center when making voice calls or using 4G it’s been like this for years.

Help mis sold a contract with Aerial Direct

How do I get out? Completely been mis sold this. I was happy with 02 now it's all gone.

OTP messages not coming through

Hi. I’ve recently moved from Sky to O2 and having issues with receiving g OTP messages. I’m receiving messages from other numbers (standard text and iMessages) but not to register for my bank or nhs apps. Can anyone help before I cancel and move back...

Resolved! Two sims one account ?

Hi. Can you have two SIMs on one account ? Reason: when using 4G for broadband voice calls signal drops to 3G (making internet access effectively u/s). Two sims on the same account would allow for 4G data and 3G calls at the same time with no impact ...

Resolved! Phone stopped making or receiving calls

I am in Cyprus, the phone has suddenly stopped receiving or making calls, when I try to dial out it says dialling which flashes can't hear ringing then cuts off. Tried ringing from another phone doesn't ring or accept the call. The problem holy start...

Resolved! no service

My phone has just decided to have no service so I can make or receive calls... my O2 service is gone?I'm on a contract and everything is fine with that... I've checked the app for problems and all it says is that there is sometimes heavy traffic in m...

Resolved! 404 error on disconnecting non o2 STAC

Hello I am trying to use my STAC code from Vodafone to cancel my previous contract with them due to being a new o2 customer. I’ve never known it to be so difficult to do this. I’ve filled out the form on o2 site and when I submit it, it goes to 404 e...

Resolved! Poor data signal

Hi,o2 network status checker says there are no issues.However, no 4g signal to sim in 4g router and also no 4g signal to phone sim.Can the network status checker be wrong?

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