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Forum Posts

Resolved! Reconnect my phone

My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?

Molly98 by Level 1: Joiner
  • 556 Views
  • 2 replies
  • 0 kudos

Resolved! Add on extras not working

My add on extra is keep coming up as error? I only have limited days to activate but i am unable to do so? Can someone look into this!

Hannah20 by Level 1: Joiner
  • 1063 Views
  • 1 replies
  • 0 kudos

Resolved! Recycle

I’ve received my upgrade phone. How do I return my old phone for recycling? I’ve had no information about it. Thanks

Trudle by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled account within cooling off period but still being charged

After several hours on the phone a few weeks back I managed (so I thought) to cancel my o2 account. However, I’ve still been charged. Any idea how I can deal with getting a refund that avoids 3hrs on the phone to a customer service agent that’s less ...

Cannon by Level 1: Joiner
  • 467 Views
  • 1 replies
  • 0 kudos

Resolved! Disney + free 6th months won't activate

My disney+ will not activate when in my o2 click on activate and get error404 message come up it. It also saysBefore you start using this extra you must activate it in our partner's page. Once you have activated your extra you will be able to use it ...

ROB1973 by Level 1: Joiner
  • 1280 Views
  • 6 replies
  • 0 kudos

Resolved! Applying discount to my account

Hi,I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill. Additionally I signed up for 3 month...

Chrisdr by Level 1: Joiner
  • 910 Views
  • 4 replies
  • 0 kudos