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Resolved! How to cancel a sim card - 14 day cease?

I had a call fgrom virgin offering me an upgraded package an dthey advised I had to have a new o2 sim. I dont need a sim - I have 2 o2 phones already in the household but as a bundle it made the bill cheaper. whenthe contract was emailed the price wa...

et2 by • Level 1: Joiner
  • 658 Views
  • 1 replies
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Resolved! Terrible reception recently, & from 4G to 3G??

Why is it, in the last 3 weeks, in areas Ive used my phone in previously, I never had problems with phone calls and I'm also having problems where my phone is only showing a 3 G network as opposed to what it was, a 4G? I can't make calls in areas tha...

Michael11 by • Level 1: Joiner
  • 1303 Views
  • 2 replies
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Free Apple music link does not work

Hi, I have a SIM only 12 months contract for now 2 weeks including a Free Apple Music for 6 months and the Free Apple Music link sent to me by text message on 1dec, redisrecting me to the PRIORITY App does not work. When clicked, it says “The Priorit...

Sophie33 by • Level 1: Joiner
  • 440 Views
  • 1 replies
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Email Outlook

Hi i changed my email password at 10am this morning, now i cannot send any emails on my mobile, but i can receive, but on my laptop all works perfect, please help ? I get a message of cannot connect to server, plus keeps saying enter credentials ! Th...

NAT10 by • Level 1: Joiner
  • 857 Views
  • 2 replies
  • 0 kudos

Resolved! Charges whilst abroad

I am told whilst abroad in the caribbean i will be charged if i don't which off my voicemail. Do I have to call O2 to switch this off or can i do it myself? Also am i charged if i receive a text message?

Saf by • Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Need an address

I've upgraded my Android phone in which part of the deal is to return my old phone. However I didn't get an address where to send it. Please help. Also what info should I provide when I return it besides name, address and phone number? Many thanks

CM50 by • Level 1: Joiner
  • 419 Views
  • 2 replies
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Resolved! Text replies appearing from a different number

Hi. I sent my daughter a text today to her usual number. She replied a few minutes later but the number was a completely different number! I called her on her usual number and she answered but when she sent me a text again it came from the different ...

Yvonne2 by • Level 1: Joiner
  • 10918 Views
  • 4 replies
  • 0 kudos

Resolved! Number transfer from old network

Hi, I recently bought a new phone on O2 and I’m having some issues getting my old number transferred over. I’ve submitted the number transfer form 4/5 times now and I keep getting emails from Blueprism saying my request could not be completed because...

ali22 by • Level 1: Joiner
  • 625 Views
  • 2 replies
  • 0 kudos

Resolved! Texts arriving late

My security code texts arrive late (unless they are from O2). Codes for NHS / Covid need to be put in within 5 minutes. These texts take 6 or more hours but O2s come within 30 seconds; how do I get these texts in time????

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