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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3293 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5190 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16332 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8266 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7647 Views
  • 6 replies
  • 0 kudos

Resolved! New order

I have just ordered a new iPad but it’s been ordered in green instead of blue. What do I do?

LD_21 by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung S21 battery problem

Hi , All of the sudden now my battery will not last more than 12 hours and that's with not excessive use . It also seems to be heating up quite a lot . When I go on the website no O2 guru available ? Or even a call back . This doesn't seem right for ...

Resolved! Billing date

Hiya, my bill is due to go out on the 18th, I spoke to someone last month and they said they would move my bill date to the end of month and this hasn’t been done, I don’t get paid until the end of this month so I cannot pay it on the 18th

Resolved! Billing date

Hi My billing date is currently set at 22 October. Please can I change this to 26 October?

Resolved! Age restricted

My internet access seems to be age restricted. How can I change this please?

Resolved! Upgrade contract

Hi, just upgraded and all emails have arrived, 1 needs signed which I have done, but.... has it returned to o2 automatically? I'm using a Samsung Galaxy S21 Ultra Thank you

Kath69 by Level 1: Joiner
  • 557 Views
  • 3 replies
  • 0 kudos

Resolved! WiFi Calling

I have a Samsung S10+ and would like to enable wi fi calling but I cannot find the option to turn it on in Settings. My wife has a regular S10 and the option is in Connections in her Settings. I am running the latest software on my phone. Can anyone ...

Resolved! Is Egypt covered in the travel bolt on?

I’m going on holiday to Egypt and can’t see it on the list of counties covered by the travel bolt on. Will I be able to use my phone and what will the charges be?

SA1971 by Level 1: Joiner
  • 4301 Views
  • 1 replies
  • 0 kudos

Resolved! New sim not working

I received my new sim today, with my old sim inserted I text SWAP as instructed then received a code to reply with which I did then I swapped the sims, but I can't send or receive texts or make and receive calls, am I missing something?

Earendil by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos