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Resolved! Declined Order

Good morning, I tried to add an xbox to my account yesterday which required a £30 upfront payment. I provided my mum's bank details and the £30 was taken from her account by o2 and placed in her pending transactions. The issue I now have is the order...

YoungTy by • Level 1: Joiner
  • 1000 Views
  • 1 replies
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Call forwarding "Failed to read data error"

Hello,I have a Samsung S10 (O2 pay monthly contract) and a Samsung software update automatically downloaded yesterday which has caused glitches I have never experienced before. My call forwarding is enabled and can no longer be disabled. The call for...

Resolved! Reference number for direct debit

Hi there, Im in the process of closing one bank account and switching over to another. They have transferred over direct debits but looks like 5 separate direct debits have come across to the new bank. They have asked for the reference number of the ...

ANDTAH by • Level 1: Joiner
  • 1715 Views
  • 1 replies
  • 0 kudos

Unable to make outgoing calls

since yesterday I hve not been able to make outgoing calls, is anyone else experiencing this problem. I have been to my local O2 store and they said they had had a number of customers with the same issue .............

DJGlobe by • Level 1: Joiner
  • 1939 Views
  • 2 replies
  • 0 kudos

Preferred SIM card not recognised for calls or messages

I am experiencing problems with my phone recognising my SIM card.Under settings>connections>SIM card manager, SIM 1 (i.e. the SIM card I use) is showing as 'unknown number' - I am not sure why, and under 'preferred SIM card', only 'Mobile Data' appea...

Resolved! Employee discount code

I'm quickly running out of time, to get the employee discount code for the Department of Work and Pensions. I've spoken to my HR department, and no joy. Does anybody know the code for DWP?

SR2 by • Level 1: Joiner
  • 610 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung galaxy S21 New Arrival 😬

My new S21 arrived 2 days ago, well happy I am. Yesterday, I updated the software and in the evening the screen started blinking,later reboots itself twice, then rebooted 3rd time and stay on "SafeMode SystemUI".. What do you guys advise, o2 has been...

Toba by • Level 1: Joiner
  • 1397 Views
  • 6 replies
  • 0 kudos

Resolved! set up a direct debit

hi there i cannot seen to be able to set up a direct debit for my new account as the download is always read only,please advise

pip60 by • Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos

Resolved! Adding student discount to airtime plan

I'm having trouble adding my student discount to my airtime plan I tried texting my UNIDAYS code to 61202 but I received the error message "Sorry, we didn't recognise that. Please check your keyword and try again". I'm unable to do anything via the M...

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