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Forum Posts

Resolved! Order

I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is t...

Help28 by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

Resolved! CCTV SIM card registration

Hi, I have bought a cctv camera for my stable yard. It has an O2 SIM card to send images to my phone. There is a phone number with the SIM card which I need to register with o2 but to register the number I have to enter a code sent to the phone numbe...

Setting up 3rd party router

I have purchased a tp link router and cannot get it to connect to my o2 broadband. I have spent hours on the phone to o2 and to tplink. I have entered all settings as instructed and nothing! Has anyone done this before? O2 gave me the username and pa...

Hypatia by Level 1: Joiner
  • 1374 Views
  • 2 replies
  • 0 kudos

Resolved! port in/migrate form

so I have successfully used a form on the app/web page that allows me to move a pay and go number over to my pay monthly contract, that form has always worked and was on the support page - KEEP MY NUMBER.I HAVE TRIED MULTIPLE TIMES THIS YEAR and I'm ...

Jonnyb by Level 1: Joiner
  • 787 Views
  • 1 replies
  • 0 kudos

Resolved! Huawei P30 Android 11

I have a Huawei P30 which I am happy with, but it still seems to be on Android 10. As this is primarily a work phone that I use to keep in contact with clients when out of the office I require it to be upgraded to Android 11 by the end of this month ...

Mdurban by Level 1: Joiner
  • 1842 Views
  • 2 replies
  • 0 kudos

Resolved! network data stopped working

I recently had a phone call about my contract running out and upgrading to a new one, after agreeing to moving to a new company when this contract runs out i received a text saying my data would run out on the 10/3/2022 but as of about half an hour a...

lg24 by Level 1: Joiner
  • 716 Views
  • 1 replies
  • 0 kudos

Resolved! O2 App not showing minutes and texts ysed

Good morningSince moving across from Virgin mobile I have had problems with the O2 app. Although the app shows my data used it doesn't show minutes or texts used. Does anyone know why? I have logged in and out a few times to see if this brings it up ...

Resolved! Alcatel 4g dongle

Is this suitable for use in a mobile home for all devices include TV's? If so is a signal booster outside antenna also available as the area has limited connection (but O2 is best for that area)

GeoffHut by Level 1: Joiner
  • 890 Views
  • 1 replies
  • 0 kudos

Resolved! Phone theft replacement sim and blocks

My daughters phone was stolen 6 days ago. She reported it stolen within an hour or so to 02. We were given a replacement sim which we’ve put in her previous phone. We had no signal after 24 hours so went back to store. They said they were removing bl...