Get tech support for your O2 issues

Resolved! Previous Bills

Hi, i'm trying to print my previous bills from Dec 2020. But it's only letting me view my latest bill and gives the option to download and print. There's no option to select the months you want view like there used to be?I've tried it on the website ...

Resolved! Scam?

I’ve received 2 texts today purportedly from O2, saying I’ve requested an OTAC number. Then 2 more texts giving me the OTAC numbers. Texts tell me to call 202 if I have questions.firstly I don’t know what OTAC numbers are so haven’t requested them. S...

Resolved! Transferring old number (other provider) to O2 sim card

Hi, I have just received my new O2 sim card and it was already activated. I am bringing my old number over fom Talkmobile and i provided my PAC code when i order my O2 sim card through Virgin Media. How long will it take for the old number to transfe...

Resolved! Texting radio numbers

I want to change my plan so I can enter competitions on the radio how do I do this? Won’t let me send messages to short numbers

Resolved! DASH_ERR04: The account number in the target address is invalid.

Hi,I've been getting this error for a long time now and I usually get around it by using different browsers and, I thought, by using the App. It seems this month, nothing seems to work. I really need a copy of my bill and I can't seem to get it onlin...

Resolved! Activating a Sim. O2 business customer

Is there any way to actually activate a sim after 8pm? I’ve gone round in circles a dozen or so times. There’s nowhere on the o2 dashboard that allows me to do it. I’m already an o2 customer, I’m just swapping the sim for a 5G one along with a new ph...

Resolved! Did o2 contact me from news@email-o2.co.uk

I have received an email from news@email-o2.co.uk regarding 3 months Disney +. Is this email from news@email-o2.co.uk legitimate or is an email from news@email-o2.co.uk a scam

Resolved! Change payment account details

How do you change the account details for payment as my elderly father has a new bank account to switch to and i want to be able yonswitch bu the website or contact number arent clear on here? Thanks

Resolved! Need a 5g payg sim

I upgraded to an iPhone 12 (bought sim-free directly from apple) from an 8 a while ago, and have been using the 4g payg sim I already had. I would like to upgrade the sim to a 5g payg but can't find any info on the (not very user friendly) o2 site. H...

I have data but 4G is not working

Hi I have data but 4G is not working on phone but working for others I am with. Is there something wrong with my phone?

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