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Forum Posts

Resolved! Cancelled my direct debit

Hi. I cancelled by mistake my direct debit and I can’t pay my bill now. 

Marcinnn by Level 1: Joiner
  • 876 Views
  • 1 replies
  • 0 kudos

Resolved! My new iPhone 13

I have upgraded my iPhone but it won’t connect to 02 and when I put my old one on it’s still on 02.

dk651 by Level 1: Joiner
  • 397 Views
  • 2 replies
  • 0 kudos

Resolved! Wifi Texting

Ho do you enable wifi texting, I live in an area with no signal deep in the countryside! I have wifi calling activated but how do I enable WIFI texting. I need to get my auth codes to be able to use apps! And before you say Whatsapp. That is great! B...

KIMTech by Level 1: Joiner
  • 857 Views
  • 4 replies
  • 0 kudos

Resolved! Money taken by Telefonica

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go d...

Unhelpful by Level 1: Joiner
  • 613 Views
  • 1 replies
  • 0 kudos

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

Lyndal57 by Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! DPD have my phone?

Hi,My new phone was supposed to be delivered around two weeks ago but it has not been. The tracking system on DPD said it was "on its way back to O2", however on my app it now says that the order is complete. I do not know who to contact about this a...

Poppy_B by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Resolved! Returns

Can someone send me a link of how I can arrange a return. I need a QR code I believe

LouTill by Level 1: Joiner
  • 603 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts