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Resolved! Screen on Samsung S21 Plus has gone black

Hi I have a Samsung S21 Plus, under 10 months old and whilst using it last night, the screen just turned black. The touch screen element still seems to work, although I cant see anything. I can receive calls and make calls through voice activation. I...

Resolved! problem in sending texts to o2

hi I have just got a new contract on my old sim and together with my partner (who got a new sim) we were advised to go for loyalty discount by texting to 21500 as we live at same address and have been with o2 for years Both of us have tried to send o...

psaw by • Level 1: Joiner
  • 730 Views
  • 1 replies
  • 0 kudos

Resolved! Kana Ref : 1338532279

I have filled in a migrate my phone number request form and been asked to setup a chat to resolve.

Resolved! No signal

I got my new phone yesterday set it all up fine but had no signal all day can’t make calls or send normal text messages and can’t use my 4G

Lucy15 by • Level 1: Joiner
  • 683 Views
  • 3 replies
  • 0 kudos

Resolved! esim for Apple Watch

I purchased a new Apple 7 watch for Xmas and looking at my latest o2 bill shows I have 2 active data plans, I only have one watch so why have I got 2 plans?

Lyn4 by • Level 1: Joiner
  • 637 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

How do I get a proof of purchase please

Mark39 by • Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Sim replacement

Hi, I have an intermittent problem with my signal. Suddenly on a call, the bars will just drop off and the call ends. This is while stationary. Phoned customer service today, they ordered me a new SIM. the girl promised my old one would keep working ...

Peter22 by • Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer my old mobile number

My mobile phone suppler has been changed from Virgin to 02. I have started the process of transferring my old number xxxxxxxxxxx to replace my new number xxxxxxxxxxx allocated when I transferred from Virgin to 02. Could you let me know how long it wi...

mick22 by • Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone Upgrade - XR to 13

I'm upgrading my iPhone XR to an iPhone 13 and have been sent a new sim, which I wasn't expecting.Do I need this or can I just transfer the old sim?If I need the new sim, do I put the old one in my new phone first and then swap them or can I just put...

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