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Forum Posts

Resolved! Porting.

Hi,I changed my Virgin Media package, including an O2 sim, 14th February. Gave a puk code when changing package. My IPhone XR screen is showing O2, as if porting was successful. Yet when I iMessage/text, recipient is getting the number on the sim ori...

Ros1ep by Level 1: Joiner
  • 851 Views
  • 3 replies
  • 0 kudos

Resolved! Data sim not working…

I have a tp-link 4g router and have factory reset it and put the sim in. The router shows a stronger signal than my previous provider via my external aerial set up but there’s no internet connection. I put my SMARTy sim back in, factory reset, and th...

JWP by Level 1: Joiner
  • 1335 Views
  • 4 replies
  • 0 kudos

Calls to this number cannot be connected

Hi everyone. I am back with 02 now after a few years away and my service has been working fine up until a few days ago when suddenly I could no longer receive any text messages or incoming calls. Any incoming callers will just get the announcement th...

SammoD73 by Level 1: Joiner
  • 1981 Views
  • 2 replies
  • 0 kudos

Text messages

 I can't seem to send a text message to someone it keeps coming up as not delivered

Screenshot_20220215-002006_Messages.jpg

Resolved! Activate my O2 number abroad

Hi,I haven't been using my O2 number in canada for a while now. How can I activate it? I need a code from O2 to sign in to my account and as of now, I am not getting any messages. How can I top it up without receiving code through my phone?

Graccie by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Help needed with O2 5G bands & phone compatibility!

Really appreciate some help in respect of what bands will work with O2's forthcoming 5G service. I want to purchase an LG V60 phone which is not now available in the UK & according to the blurb I 've read both the T-Mobile and AM models of the V60 sh...

roddw11 by Level 1: Joiner
  • 1380 Views
  • 2 replies
  • 0 kudos

5G stopped working

Hi I have recently had an issue with 5g and can’t seem to find an Answer so any help would be great. Last week I had 5g appear on my phone for the first time in my home and was using it with no issues. I then came to update my contract which is now u...

Jordan14 by Level 1: Joiner
  • 699 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy S10 sometimes can't accept calls or text

I just bought an S10 and very rarely, when it's in standby, people will get in touch saying they've been calling and texting but can't get through. The phone shows no attempted calls or texts in its history. As soon as I attempt an outgoing call or t...

Resolved! No signal

Hi I have just received my new upgrade and got a new 5g SIM card I am still using the same number and that but there is no signal on my phone