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Resolved! Wrong phone number

Hi, I recently switched to 02. My old phone number seems to have moved over, but when I send text messages they are from the temporary I got while I was being moved over from Giffgaff to 02 so the recipients don’t realise the messages are from me. Ca...

Resolved! Does Sony Xperia 10 II have?

Does my Sony xperia 10 II have wireless charging on it? And if so how do o get the setting to turn it on.

Resolved! The site has been down for several days

HiI am a monthly paying customer, I have recently upgraded. I have been trying to login to find a message prompting "sorry there seems to be a problem", this has gone on for several days. I have been trying to add discount on my monthly bill through ...

Resolved! PAYG sim has been deactivated???

Hello, I had a phone number which was admittedly inactive for a prolonged period of time with a desired easy to remember number. I now would like to use it but the SIM is no longer active in my phone? Is there anyway for me to retrieve my number or i...

Resolved! New Customer

Hi, I placed an order for a device and sim plan 2 days ago. It said it would take 48hours or maybe less but its been over that and still no email or text either confirming or rejecting my application but payment has been taken. I got an email saying ...

Resolved! Call duration

Whenever I am calling someone, my call automatically ends at exactly 2 hours. Is there any way to stop this happening?

Resolved! 0844 numbers

Hi I need to be able to dial 0844 numbers from my mobile.How do I add this facility?ThanksJenny

Resolved! International Texts

Have International Bolt-On set-up. Have been texting South Africa but being charged multiply for every text. Customer Services told me that the longer the text the higher the cost. What exactly are the charges - how many characters make up a single t...

My WiFi is not working abroad

Hello, my phone is working fine abroad (France) but the internet doesn’t work. I think it’s an issue with my phone, possible wrong settings. Please can you kindly help me?

Android Auto issues on Vauxhall Mokka & Galaxy S21

Hi, I know this is not really an o2 issue but hoping someone here is/has experienced this same issue. I bought the new Mokka and I am seeming to have issues connecting my Samsung S21 to my car via data cable to access the functions of Android Auto. M...

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