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Resolved! New sim card

I am trying to connect my new sim,I have tried texting SWAP to 20220 and I have tried via o2.co uk/swapmysim but I am not able to recover the txt or send one. I also have a message on my phone saying SIM not provisioned for voice. Please help

Mimimay by • Level 1: Joiner
  • 698 Views
  • 2 replies
  • 0 kudos

Resolved! Dropped Phone Repair?

Hi, I just dropped my phone by accident on the ground and the bottom right corner has broken and the screen cracked in the corner, does anyone know if I can send it back to O2 for repair as I'm still making monthly payments for the phone. The phone s...

Resolved! PAC number

I have switched from EE too 02 but when I changed the contract I entered my PAC number that EE had provided. But my number hasn’t changed?? I just got my new sim and handset today when will the number change and would EE have been informed it’s been ...

varrier by • Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Connection in Italy

Hi I can't connect to any network in Italy. Had the same thing about a month ago. Tried all the usual things. Can't connect manually, can't connect using 2G only or 3G only. Do I have a roaming bar on my account please?

thrutch by • Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Premium text service

Hi. I want blocked premium text message service in one of my phone. 

Marcin3 by • Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! Text message issues

Hi my calls are working but my phone won’t sent sms text messages and doesn’t seem to be receiving them. I can sent i messages but not sms ones

FRAUD AND TERRIBLE SERVICE

Someone please help me!! On the 23rd May I noticed that someone has taken out an IPhone Pro13 under my account! I reported this to O2 IMMEDIATELY, they advised me to call my bank and cancel my direct debit. She also assured me that as O2 is experienc...

NNAbdul by • Level 1: Joiner
  • 1254 Views
  • 4 replies
  • 0 kudos
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