Get tech support for your O2 issues

Resolved! E-sim not provisioned

I asked for a sim swap to e-sim on Sunday, was told it would take 24 hours and got the confirmation. Added the e-sim to my iPhone 12 Pro Max and it's constantly showing no connection. In the about section it says it's not provisioned. I'm on my secon...

Mck code

Hi all just swapped my sim to my wife’s old phone and it’s asking me for a Mck code, tried calling o2 (hopeless to ne honest) hoping someone can help

Resolved! Connection issues

Why can't I make calls even though I had a message saying welcome to Spain roaming I have got Wi-Fi connection at the hotel and can get onto Facebook etc tried phoning the missus who is sitting next to me in the apartmentjust didn't go through and wh...

Resolved! WiFi calling

I can’t get WiFi calling to turn on.I have an iPhone and I’ve gone to the setting and pressed the toggle. However it says I need to contact O2. The O2 website says I need to go to device details on the o2 app. I’ve done that and I when I choose the W...

Resolved! i can only recieve txt messages from iphones

the only way i can recive txt messages from non iphones is through whatsapp

Resolved! Wi-Fi call problems, not getting text messages that not from iphone

I live in the country side with poor mobile reception (though O2 has the best around here) so I rely on Wi-Fi call as I now have super fast broadband. However I never receive the text messages through my Wi-Fi from users that don’t have an Apple iPho...

Using my phone in Spain

Just arrived in Spain and my data not working. Data roaming is turned on… any idea how to resolve this. Thanks

Resolved! Spend cap

How do I remove spend cap

eSim problem on Pixel 6 Pro

I've seen other post regarding issues with esim where it just stops working and needs to be replaced. I'm too am having this issue, the new esim worked for about 1 week, then it's unable to connect to the network. A replacement esim resolved the issu...

Resolved! How to dial to query the phone number

The ICCID of my card is xxxxxxxxxxxxxxxxxxx. But I don't know my mobile number. My phone doesn't show the phone number either. Can you tell me how to make a code query? [Mod edit: Please do not post ICCID numbers on the public board. Thanks!]

O2

Forum Posts