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Apple Watch Ultra: the dreaded code 14

Hi all I’ve had an Apple Watch since series 5, always with O2, mobile data always worked. Alas, on Friday my Ultra arrived (direct from Apple) and now I’m getting error code 14. I’ve done all the usual stuff (removed data plan from old Watch, unpaire...

Resolved! eSim in Pixel 4A

Hi, I have a Google Pixel 4A (Unlocked, ex Vodaphone) and am using my Pay Monthly O2 sim in it.The 4A has the facility to use an eSim, so I have ordered an eSim pack from O2.Before I 'bit the bullet' I thought I'd better ask for some advice here.Has ...

Resolved! Moving my number to 02

Hello there, I am intended in transferring my number from Giffgaff to 02. I am in need of a ESIM and Giffgaff does not provide it yet. I wish to know if: . Is it possible to transfer the number AND at the same time order a E-SIM? I am traveling overs...

My information is being sold by o2 employees

How can I trigger an investigation into the people who I've spoken to at o2 as I'm 90% sure that they are selling my information.

Resolved! Change Tariffs

Hi there, I’m trying to change my tariff plan to the £15 bundle.

Resolved! Apple Watch cannot connect to e-SIM

When re-setting up my Apple Watch (which has worked with my o2 eSIM for months), after having to wipe and reset the watch to fix and unrelated fault, I went through the Mobile Service set-up process to connect the Apple Watch to my o2 e-SIM. This pro...

Resolved! Data not showing

My data was renewed today but it’s not showing my data. I get 5gb a month which is doubled 10gb for being with virgin media but can’t get any data

Resolved! Paid airtime bill but no 4g service

Hi, as the title says i've paid my airtime bill but i still don't have 4g service on my phone. This has happened before because of late payment but it usually resolves itself, and it hasn't for a couple days.

Not connecting to wife, not using data, can't send messages or call

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Resolved! USA roaming no signal

I’m in the USA and my roaming isn’t working on my iPhone 12 Pro. I can’t get a signal. I’m in an area where there definitely is signal, but my phone doesn’t want to work. Data roaming is turned on, I have the international bolt on but still no luck. ...

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