Solved: Unable to use internet

Kate21 · ‎15-09-2022

Every time I visit Europe I am unable to use internet, get message saying I am not subscribed to a mobile data service even though data roaming is on. Have contacted O2 on 4 occasions and have visited store twice, still not working very frustrating.

MI5 · ‎15-09-2022

@Kate21

Sounds like an iPhone apn issue.

Ask O2 to enable iData on your account.

Otherwise, when abroad, you need to change the apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-09-2022

@Kate21

Sounds like an iPhone apn issue.

Ask O2 to enable iData on your account.

Otherwise, when abroad, you need to change the apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎16-09-2022

Hi @Kate21 were you able to get this sorted with iData or changing the APN?

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