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Resolved! Activation of sim

Hi,I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.I was just told that once I have a no network sign on old sim, I should replace the same wi...

Tanvi by • Level 1: Joiner
  • 1188 Views
  • 3 replies
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O2 Hotspots

Hi,I am not able to access O2 WiFi Hotspots for some reason. Have tried on numerous occasions here in London. I understand that I should automatically be connected when in or near an O2 Hotspot and that the WiFi connection will display as WiFi Extra....

Milow by • Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Unsubscribe from O2 Network updates

I’m signed up for O2 Network updates with email and SMS to my old address from this page - https://www.o2.co.uk/coveragecheckerI’d like to unsubscribe but neither SMS or email contains details on how to do so. I don’t have an O2 account to check. I s...

Resolved! Overcharged on my account

Hi I've been charge x3 times on my bank account for £20 each time. Totalling up to £60 i am owed back. After attempting to top up on the app. Even though the app declined my transactions x3 times and I should not be charged this.

Resolved! Voicemail

The voicemail is staying I have 1 message but i don’t. I’ve tried turning off/on badges and re setting the phone but it’s still there

Lisa79 by • Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Resolved! Bring phone number form is a bit confusing, please help :)

In the first page of the PAC transfer form it ask for what kind of tariff I am on an my phone number, does it ask for my new ones with O2 or the old ones from my previous provider? On the last page it asks for what number I want to transfer and my ne...

DanniGM by • Level 1: Joiner
  • 1260 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to activate SIM

I am trying to switch from EE to o2. I am struggling to activate my SIM. With old SIM in I can’t send the “SWAP” text it fails to send. Any advice please?

Bigbear11 by • Level 1: Joiner
  • 1116 Views
  • 5 replies
  • 0 kudos

Resolved! No services at all

I have taken my new iPhone out for the first time and I had no signal whatsoever. I couldn’t connect to the internet, I couldn’t receive or make phone calls or texts.

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