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Forum Posts

Resolved! Virgin Connect app with O2 SIM

Trying to get mobile hotspots via Virgin Connect app on O2 SIM, but unable to connect.Virgin account is set up for mobile hotspots, but no profile set up. Virgin say to talk to O2.Help, please.

BigLes by Level 1: Joiner
  • 3999 Views
  • 15 replies
  • 0 kudos

Resolved! Poor Network Signal

Hello, last year May, O2 had some issues with the cable/mast in my area they were working on for few days, during this time the signal in the phone was very very bad. After the issue with the mast/ cable was fixed, the signs on the 2 phones we have r...

Resolved! Phone Keeps Turning off

My iPhone 12 which was new in November keeps turning off and then sometimes doesn't turn on for ages or sometimes turns on then off again and sometimes works for a while before shutting off again. I have reset the phone but it has made no difference....

Richard20 by Level 1: Joiner
  • 567 Views
  • 1 replies
  • 0 kudos

Phone off for a week and lost Visual Voicemail and no Whatsapp Messages have come through

Hello I was away last week so left my phone switched off. It's a work iPhone 7. When turning it back on I notice that I no longer have visual voicemail and no Whatsapp messages have delivered for this period, I've sent a message and it arrives now. I...

Resolved! Imie

Bought a device from somebody that got it from music magpie and didn't pay the bill now the phone has been barred and I need to know if there's anything I can do The phone is blacklisted due to nonpayment can't get hold of who I bought it from and ha...

Benb1 by Level 1: Joiner
  • 908 Views
  • 3 replies
  • 0 kudos

Resolved! International roaming

I have unlimited data on my pay monthly I’ve been in Croatia a week and have been roaming perfectly well until today and now I can’t get anything it just went dead. Can only use my phone on WiFi no network at all where I had network before. I was tol...

Flip by Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Failed porting

Hi All,Can someone from o2 help with this problem. The wife bought a new phone on contract and got the pac code from EE and setting up porting her old number across from EE . This was supposed to take place on the Friday 12th August . The EE SIM went...

Matt79 by Level 1: Joiner
  • 3363 Views
  • 18 replies
  • 0 kudos

No network

I’ve had no network at all this week at home and can’t make it receive calls or text messages. I can only use messenger or internet when connected to Wi-Fi.

Kate34 by Level 1: Joiner
  • 455 Views
  • 2 replies
  • 0 kudos