Get tech support for your O2 issues

Resolved! Keep number

I have just changed from o2 pay as you go to pay monthly and just received my phone. I have set it up with new sim and transferred data and apps etc. I want to keep my pay as I go number but don’t know how to do it. It’s really confusing to me. I hav...

02 app ot showing my data

so this has been happening for a while now and my data amount doesnt show

Hi I’m trying to access my txts I’m in Thailand and how do I do??

Resolved! Lost signal after transferign nubmer

Today I had my mobile number transfered from Three to 02 (happened at about 12.30), however about 4.30pm I've lost phone signal. I have a work phone which is on 02 and that works fine, so I know it's not the local masts. I've rebooted my phone severa...

Resolved! Samsung A52s overheated

I have had my A52s since Dec 2021, and have had no issues at all. So, last Sunday, whilst I was on holiday, my phone battery died naturally while I was out. When I got back to the hotel, I plugged my phone in to charge it. After about 5 minutes, the ...

Resolved! Top up 15 and get only 5 as a balance

Hi team, my number is xxxxxxxxxxxx: and this is the second time I top up one amount and get a different balance. under my account I can't see my consumption either. Please I need some guidance, thank you [Mod edit: Please do not share personal detail...

Resolved! Reconnection

Hi I was late paying my bill due to an accident. I have paid it now but still not reconnected....

Cancelled vigin media package when salesman gave me free o2 simm, then took £432.20p from my account

Sales man from virgin media conned me. Said would give me free o2 sim with package. After reading info found not free over £ 20 extra. Cancelled and made complaint to virgin. Had my bank details. Contacted o2 told them i had been misled and no longer...

Access to my online account!!!

I recently switched to o2 through my Virgin account. Since then I have had nothing but issues trying to access my online o2 account. I have spoken to o2 3 times and it's still not sorted!! I can not sign in and when I try it states my account had not...

Poor signal since switching to O2

A few months ago I took out the Volt deal which included an O2 Unlimited SIM. My current contract with Three is just ending so I have arranged to cancel that and use the O2 one in a bid to save some money. I have kept my existing phone which is a Nor...

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