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Resolved! Transferring existing number from Tesco Mobile to O2

I am new to O2. I have just received my new sim (pay monthly) with its new number. I will be using the same iPhone handset and want to keep my existing number, without loosing WhatsApp and text history ideally. I have my existing Tesco Mobile sim PAC...

At least 1 Year of slow Data speeds

My apologies but by the time I reach here, my patience has diminished.Data speeds through lock-down was superb. However, for at the least a year, speeds have been pathetic. My memory serves me that a significant change occurred at during the merger p...

Resolved! Register Company for O2 Open

Hi there,I’m an HR professional and looking to register my company for O2 Open as a benefit. How do I go about this please? Many thanks, Emily

Resolved! o2 Priority ticket purchase (AXS) not accepting 4 different payment methods!

Is there a known issue with buying concert tickets on the Priority app today? Trying to buy tickets to Romesh in May 2024, and each time am met with the "Payment not processed" error. Used several different cards, same error. Cards work fine elsewher...

Signal issues

Hello, I have noticed these past few weeks, signal on my phone and my partners phone has been really poor. we have reset our phone and I find that I need to put my phone into airplane mode at least 3 times a day to search for signal. It’s really poor...

Resolved! Contract termination and direct debit cancellation

Hello!I've recently asked for my contract to be terminated as I moved abroad and I'm no longer using my O2 number. Before receiving notice from the provider on my contract termination I've cancelled my direct debit with which I was paying my monthly ...

Resolved! Unlock an iPhone 6S from the O2 network

My daughter gave me her old iPhone after upgrading and is also using a different network provider. I have carried out a factory reset and had it re-authorised in my name with Apple. But it is locked to O2 and I have been going around the houses on th...

SIGNAL???

Can someone please help, I’m tearing my hair out here! I’m not receiving outside calls, they go straight to voicemail. If I do get a outside call I cannot hear anyone. My text messages do go through but sometimes I have to keep retrying over and over...

ALL INCOMING CALLS - No Caller ID

Please can anyone help, I’m at my wits end, for almost two weeks now every single incoming call shows as ‘No Caller ID’ or ‘UNKNOWN’. I’ve taken the sim out, wiped it, re inserted as directed - no difference. O2 sent me a replacement Sim, it made no ...

Resolved! New SIM doesn't work

Ordered a pay as u go SIM recoebed it put it in the phone no registering. Looked online it said you have to make your first top up to activate it. I KNEW this looked sketchy never heard of such a thing before. Waited to get paid topped up the SIM num...

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