My O2 esim not working

[MK63]

Hello i just purchased a new iphone 14 pro from O2 on contract , i previously had an esim from O2 on my 11 pro

so when i purchased my new phone i also took an esim card for the same number from the O2 store as i had lost the previous one 

now i have added that number in my new phone and it’s showing network bar  but I can’t call anyone or use my mobile phone data and also no one can call me 

please help🙏

thank you in advance

[madasaf1sh · Accepted solution]

@MK63 

You will need to call o2 on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

They should be able to help with that.