Can't make calls

[Tess-Amber]

I'm leaving o2 on Friday 4th July, why has my calls and text stopped working today? 

[pgn]

Have you submitted your PAC, if moving your number to your new carrier, already?

Guide: Migration & porting into O2 explains the process, wrt moving to O2 from another provider, but same principle applies.

Have you rebooted the phone if the PAC thing is not in the picture?

Guide: Cancelling Your Contract 

Otherwise contact O2'S Social Media Team using either link just below, nobody here can access your account, @Tess-Amber. Good luck!

[Tess-Amber]

Thanks,I'm waiting for my new sim to arrive as my phone will not accept an e-sim,the change over is supposedly arranged for Friday 4th July 

[pgn]

Sounds like one or other party's decided to go early @Tess-Amber 🤷

Good luck with the new SIM and carrier.

[Tess-Amber]

Thanks