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Porting problems. Please help

The port was confirmed for the 31st of October, Old sim stopped working, but number didn't port, contacted customer support who said it was due to a holiday, Said it would port on the 1st Nov, That didn't happen, called customer support who said it w...

Unable to call one specific number

Since this morning (03/11/2022) I have been unable to call my wife's mobile number. I get the error message 'Calls to this number are not being connected. If you've dialled correctly it means that this number is not available from this network'. I ca...

Resolved! Cannot make or receive voice calls when roaming

Hi, PAYG SIM in a Galaxy S22. 4G and SMS working fine when roaming but incoming and outgoing voice will not work. I have to try multiple attempts at manually changing network or switching flight mode on and off to make or receive a voice call. It's a...

PAC Code

I've just come over to O2 from EE. I entered my PAC Code when I applied for new sim which arrived yesterday. I thought porting of my old mobile number should have happened by now. Can I ask when I can expect it to happen?Rob

Resolved! How to get esim pack from O2??

How do I get an esim pack from O2??

Resolved! Phone disconnection issues

My iPhone 11 won’t dial nhs 111 and also disconnects my phone during conversation ? I took out sim and put back in and reset settings I’m out of ideas

No signal in new house

I’ve recently moved into a new house, and despite the network tracker stating I have good indoor and outdoor call connectivity, I have zero reception. Occasionally I can get a poor reception in one room.I work from home and need to be contactable by ...

Resolved! Live Chat

Hi,Since yesterday I am unable to find the link for live chat. Does anyone know if the service has been discontinued?Thanks

How do I merge 2 separate accounts.

I have 2 phones - 1 was on PAYG and 1 on a monthly contract. Last week I changed the PAYG to monthly. I received a new SIM, activated it and transferred my old number across. Before I started this I had one myO2 account which held both numbers. I now...

Hotspot not working

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the h...

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