Get tech support for your O2 issues

Resolved! Switching from ee. Can't unlock new 02 sim

new O2 sim arrived last week and lost ee service today. New 02 sim on unlimited data, calls, texts in a virgin package fitted this afternoon. Called O2 to get the unblocking code and used this with the prefix **05* for the old Moto E5 play I use. Ala...

Ported old number from Virgin to O2 and messages don’t work

Hi, I recently renewed my contract with virgin media and they sent me an o2 sim to replace my virgin sim. Ported it over this week and it seemed to go ok except iMessage and text don’t work- it continues to say it’s been unsuccessful and that the num...

Resolved! No roaming 4g

My 4g is not working so cannot get roaming abroad

Resolved! Internet problem old number

Since joining O2 as part of Virgin contract I have had issues with trying to keep my old number which on part works although my calls receiver sees new number???additionally when I leave home I lose internet never happened whilst with Virginreally ha...

Resolved! WIFI Calling

My Galaxy S9 supports voice calls over wifi (sometimes!) but not text. Which Galaxy phones support BOTH text and voice wifi calls?

Resolved! Problems with calls from Vodaphone calls.

My partner and others have been unable to call me from their Vodaphone phone's, they can text me OK but not call. How can this problem be solved. The O2 shop are not able to help!

Resolved! How do I change billing address?

Can't seem to find how I can change my billing address on My02. It just sends me round in circles. Ideally I'd like to speak with a person, but can't find contact numbers.

No signal for 6 days since switching to O2

Have anyone experienced similar like this - having no signal, no network, no calls and text since switching to O2 for more than 5 days?I am on my 6th day of this. Trying to get in touch with all support teams and also popped into the shop, but still ...

5G no internet but did not drop down to 4G that had a service

I was put last night in Nottingham. My phone and tariff has 5G. It said I had a 5G service but I got no internet. My husband who is with EE was happily using 4G next to me. I checked today on your sight at postcode (NG1 5AL)I was at has no 5G service...

Number Porting blunder by 02

Being an existing customer of O2, took an additional contract for my wife and gave the PAC & the number I wish to port on the NEW contract at the time of purchase.The new phone and sim arrived, I put the sim in the new phone and waited for the SIM to...

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