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Resolved! No Caller ID

Hi guys!I know there have been a few posts regarding this on the forum that have been sorted by O2 account reset, I have been contacting customer services now for over 10 days and they have not helped at all. I have factory reset phone, had new sim c...

Kelsey2712 by • Level 2: Apprentice
  • 2889 Views
  • 12 replies
  • 0 kudos

Resolved! how to active my new sim card

I bought a new o2 card ，I bought a voucher to top up it.And then sent a email said i can use it，but i still can‘t use it.

Resolved! Account access - old Number 2fA

Hello, I cannot edit any details on my account as this is texting an old number so I cannot change anything. can someone remove the account 2fa so I can change the number attached?Thanks.

Chris_88 by • Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos

Resolved! Stuck Abroad - please help urgently

Hi I entered a chat in MyO2 earlier today because I had been given a new account and apparently another new phone number rather than my existing account being upgraded on the same number and a new plan. I am on holiday in the US with only my existing...

Jonno by • Level 1: Joiner
  • 728 Views
  • 2 replies
  • 0 kudos

Resolved! Abysmal connection this time around

I’ve been with O2 for a number of years now , no problems encountered. This time the connection is somewhat very very very substandard. Can’t connect at my place of work, drops connection at home and friends, even out on the road it’s very poor . I’d...

Cos1 by • Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Premium calls

I contracted the other day as I couldn't make calls to premium rate numbers. And I was told to wait 24 hours and it should work. I waited and it's still not working. Every time I call it just instantly gets disconnectedand I don’t understand why. Nob...

Kelsey2712 by • Level 2: Apprentice
  • 1303 Views
  • 6 replies
  • 0 kudos

Resolved! Activation of sim

Hi,I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.I was just told that once I have a no network sign on old sim, I should replace the same wi...

Tanvi by • Level 1: Joiner
  • 938 Views
  • 3 replies
  • 0 kudos

O2 Hotspots

Hi,I am not able to access O2 WiFi Hotspots for some reason. Have tried on numerous occasions here in London. I understand that I should automatically be connected when in or near an O2 Hotspot and that the WiFi connection will display as WiFi Extra....

Milow by • Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Unsubscribe from O2 Network updates

I’m signed up for O2 Network updates with email and SMS to my old address from this page - https://www.o2.co.uk/coveragecheckerI’d like to unsubscribe but neither SMS or email contains details on how to do so. I don’t have an O2 account to check. I s...

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