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Forum Posts

Resolved! How do I change billing address?

Can't seem to find how I can change my billing address on My02. It just sends me round in circles. Ideally I'd like to speak with a person, but can't find contact numbers.

Fred5 by Level 1: Joiner
  • 675 Views
  • 3 replies
  • 0 kudos

No signal for 6 days since switching to O2

Have anyone experienced similar like this - having no signal, no network, no calls and text since switching to O2 for more than 5 days?I am on my 6th day of this. Trying to get in touch with all support teams and also popped into the shop, but still ...

Cy1 by Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos

5G no internet but did not drop down to 4G that had a service

I was put last night in Nottingham. My phone and tariff has 5G. It said I had a 5G service but I got no internet. My husband who is with EE was happily using 4G next to me. I checked today on your sight at postcode (NG1 5AL)I was at has no 5G service...

AnnaRW by Level 1: Joiner
  • 1412 Views
  • 4 replies
  • 0 kudos

Number Porting blunder by 02

Being an existing customer of O2, took an additional contract for my wife and gave the PAC & the number I wish to port on the NEW contract at the time of purchase.The new phone and sim arrived, I put the sim in the new phone and waited for the SIM to...

Resolved! Adult content

Hi, can you help me please I can't watch ****** using my roaming data. How do I conform my age etc to view adult content.

Resolved! How do I block a premium Number

I have found that somehow I have prescribed to a premium number. How do I cancel or block this number

NB10 by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

It won’t let me buy a bolt on

Squara by Level 1: Joiner
  • 619 Views
  • 3 replies
  • 0 kudos

Resolved! Transferring Data

Hi, I need a simple step by step guide to transfer everything seamlessly from my samsung S10plus to my new Google Pixel 6 Pro. (Both on o2). (Keeping same number).Contacts, photos, apps, everything.Existing sim is in samsung phone, I've received a ne...

GM6 by Level 1: Joiner
  • 823 Views
  • 2 replies
  • 0 kudos

Apple Watch Ultra: the dreaded code 14

Hi all I’ve had an Apple Watch since series 5, always with O2, mobile data always worked. Alas, on Friday my Ultra arrived (direct from Apple) and now I’m getting error code 14. I’ve done all the usual stuff (removed data plan from old Watch, unpaire...

Sobtanian by Level 1: Joiner
  • 1471 Views
  • 7 replies
  • 0 kudos