Touch screen issue and phone freezing

[Sionedboo90]

I've recently just had my Samsung S22 plus screen fixed and had it sent back to me my phone screen freezes when am trying to unlock my screen and the screen freezes when typing the keyboard doesn't freeze but the screen doesn't move when it types it doesn't happen all the time only sometimes I've taken the screen protector off and that doesn't seem to be the cause as I've been to the o2 shop they told me to take it off and see if it helps but it hasn't I just don't know what going on with it I've not had the phone long about 3 weeks until I broke my screen sent in for repair got the phone back then it still acting funny it just the screen. 

[Bambino]

@Sionedboo90 I'd bypass O2 and go directly to Samsung: Product Help & Support | Samsung UK

[MI5]

@Sionedboo90 

Suggest Samsung would be best placed to help you https://www.samsung.com/uk/support/contact/

[Cleoriff · Accepted solution]

@Sionedboo90 

Did you send it to Samsung or O2 for repair? As it's not fixed it needs to go back. If O2 repaired it goes back to them.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Sionedboo90]

I got the contract out with o2 this didn't happen until I threw the phone then had it fixed and sent back to me 

[jonsie]

...and pause for breath along the way!

[Sionedboo90]

Got the screen by o2 

[Cleoriff]

---

@Sionedboo90 wrote:

I got the contract out with o2 this didn't happen until I threw the phone then had it fixed and sent back to me 

---

Do you mean you THREW the phone and the screen smashed?

[Enlli]

Whatever, Samsung will probably not repair it under warranty now someone else has had a go