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Forum Posts

Resolved! 0333 numbers

Can I call an 0333 number for free please

Soupy by Level 1: Joiner
  • 2840 Views
  • 2 replies
  • 0 kudos

VPN issues

Hi, I recently started using my O2 pay and go sim but my VPN won't connect on the mobile network. It works fine on WiFi but as soon as I leave the house it won't connect. It works on Tesco mobile which uses O2 and works on EE. I've tried resetting my...

AM74 by Level 1: Joiner
  • 2165 Views
  • 5 replies
  • 0 kudos

Resolved! Victim of scam calls

I need help in how to change my phone number. I’ve been receiving threatening calls from somebody and need to change my number as they keep calling me from different numbers

12343 by Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping number from 3 to o2

Hi all, I'm having difficulty with activating my iMessages and FaceTime, and I’m also receiving no texts after switching my number from 3 to o2. I've followed all the guides I could find on here and other places to no avail. Any help is greatly appre...

JDH90 by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos

Terrible data network

Hi having joined 02 recently, I am find the network coverage for data is extremely shocking and no where near what is advertised. I have been using speedtest.net application to check and at my home I am 0.44 Mbps download and 0.86 Mbps. In a local pu...

K2 by Level 1: Joiner
  • 566 Views
  • 1 replies
  • 0 kudos

Resolved! Gate sim

we have electric gates which were working fine. The intercom stopped talking to the hand set.We were told we needed a new sim, no joy, you need a new hand set, no joy.Checked the sim in the gate controler which now says unregistered sim.Do I need to ...

Tonyoc by Level 1: Joiner
  • 1034 Views
  • 1 replies
  • 0 kudos

Resolved! Applying Discount

I have a discount code to add on to my monthly bill which is 25% off and i cannot work out how to add it on. any ideas?

Amy1421 by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Auto-disconnects

Three weeks ago I used my O2 mobile to call a financial institution. As is usually the case, you get through, choose an option and are put on hold in a queue pending customer service picking up. I made 4 calls to the number (an 0800) and each was aut...

Paul430 by Level 1: Joiner
  • 1467 Views
  • 7 replies
  • 0 kudos

Resolved! Top up from Canada

I have no idea what the address on my SIM card is. It was set up at a shop in the UK. Now I’m in Canada and need to top up before I go back to London. How do I do this? The address is nowhere on my account. I can’t get the app here.

CanadaNL by Level 1: Joiner
  • 567 Views
  • 1 replies
  • 0 kudos

Please HELP! Number not transferred correctly from EE

I transferred my number from EE to O2 over 2 weeks ago and since then I can’t receive calls or text messages from anyone outside of the O2 network. I’ve called O2 several times and get get stuck in a repeat conversation about settings, which doesn’t ...

VFast by Level 1: Joiner
  • 992 Views
  • 4 replies
  • 0 kudos