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Resolved! Can't view my Pay Monthly account - technical problem?

Hello, I've logged into my O2 website account and can see both my numbers listed (I have one Pay Monthly and one PAYG). I can also see my details.I want to change my tariff for the Pay Monthly account - but when I try to click into the account detail...

CC81 by • Level 1: Joiner
  • 733 Views
  • 1 replies
  • 0 kudos

Not received order / potential fraud

I ordered an iPhone 14 Pro last week via the o2 website. Had all the emails confirming legal agreements and direct debit setup and the email telling me my phone was on its way.Delivery didn't arrive and the date changed to today. (5 days later). Acco...

CraigL by • Level 1: Joiner
  • 1960 Views
  • 7 replies
  • 0 kudos

esim keeps going no service

Hi AllI have a Giff Gaff primary number on iPhone 14 all ok and a new esim on O2 where i have ported my old number too. The esim keeps going no service where i know there is good signal, to be fair it very rarely has any service, when it does it is a...

Snout6969 by • Level 1: Joiner
  • 874 Views
  • 2 replies
  • 0 kudos

Resolved! Changing phones

Hi I currently have a Motorola motoe5 play phone and am looking to change to the Motorola e20 or e30.I'm going into the store to buy the phone and ask the staff to transfer all the data on my old phone to the new one.What passwords etc do I need to t...

mucky1957 by • Level 1: Joiner
  • 803 Views
  • 1 replies
  • 0 kudos

Resolved! Xbox series s

Hi there Ive just added the series s to my monthly bill. It arrived today and i played it for 20 mins before it switched itself off and now won't turn back on. Who do i need to speak to to exhange it for a non faulty one? Can i bring it into a nearby...

Branney by • Level 1: Joiner
  • 829 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

Hi I’ve ordered a sim only today. I was previously with three and wanted to keep my number. I got and gave you my PAC code at checkout, with the understanding that that was what I needed to keep it but I’ve just logged onto my O2 and it shows a diffe...

Ilaria88 by • Level 1: Joiner
  • 841 Views
  • 2 replies
  • 0 kudos

Resolved! New Customer - Porting Stuck?

There seems to be a lot of similar issues circling around this but here goes:I recently joined O2 as a new customer on a SIM only plan and received my SIM via post this week. I wanted to keep my old number (from Three network) and so I requested for ...

mc451 by • Level 1: Joiner
  • 3337 Views
  • 13 replies
  • 0 kudos

Resolved! Selling my Galaxy Watch 4 LTE, how to remove O2 account?

Hi,I'm selling my Sons Galaxy Watch 4 LTE as he's moved to an iPhone. It's still under contract, and I'm happy to continue to pay this until its cleared. How do I remove/unlink the O2 account from it so I can sell it? Or do I not need to? Thanks!

Iphone software upgrade

Since upgrading my iphone to 16.1.1 software whenever i make or receive calls it shows multiple calls in the call history. It adds numbers from my contacts as well as random numbers.

MattL by • Level 1: Joiner
  • 599 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail

Hey everyone.Wondering is someone can help with a voicemail issue. I currently have a voicemail that i can't listen to. Everytime i try to call my voicemail (either by holding down 1 or 901) it tries to call then the call gets ended. Ive read similar...

Toya1 by • Level 1: Joiner
  • 1620 Views
  • 4 replies
  • 0 kudos
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