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Forum Posts

Resolved! Data not working abroad

I have been away for 4 days with no data and every time I try to sort this I get the most ridiculous answers from the support team when they decide to answer which was 7 working hours later this has been so frustrating as there is no help from o2 as ...

Ces by Level 1: Joiner
  • 792 Views
  • 2 replies
  • 0 kudos

Resolved! Same Number Transfer takes ages

I do a transfer from sky last Week to 02 inwhich i got 02 new number but where is my old number.I complaints over the weekend because no English people on Chat anymore to help me more please explain?

Resolved! Transferring a number from Virgin to O2

This is now the fourth day since O2 was supposed to port my old number from Virgin to O2. It still has not happened. No explanation, no timescale as to when it will happen. Is this normal?

Arthur3 by Level 1: Joiner
  • 622 Views
  • 2 replies
  • 0 kudos

Resolved! Error message: No network connection available

Hello When I am out and about and need to park using the RingGo Parking app, I get the error message: No network connection available.when I am at home, using wi-fi, the RingGo app works perfectly.I have tried all the obvious remedies… (uninstalling/...

iiclaudii by Level 1: Joiner
  • 2572 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile data settings on iphone13

I recently switched from virgin mobile to o2. I’ve been using mobile data until a few days ago. Now it won’t work. I checked my apn settings and for mobile data I’m still on goto.virginmobile.uk even after resetting the network settings. There is no ...

Julia36 by Level 1: Joiner
  • 4214 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch setting up error

Hi I reset my Apple watch and now when I go to set up mobile plan I get the oops message it’s a series 8 watch and everything was working fine with mobile data etc before I reset it and now it can’t be reactivated any ideas? thanksWill

Shippers by Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping a number from vodafone

Hi. I have a sim only contract with 02 that I've had for about a year (work phone). I also have a contract with Vodafone that's coming to its end. I would like to cancel the Vodafone but keep the number. Is it possible to port the number over to a 02...

Nb4 by Level 1: Joiner
  • 596 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy watch 4 classic

Hi, I've only had the watch a week and it's stopped recording my sleeping pattern and I don't know what to do?

Dhaw by Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos

Poor signal

When at our holiday home the signal is pathetic! When checking signal status with My Network there is a warning that network can get busy in the area but O2 is working on it!! This warning has been given for at least the last 12 months so O2 is obvio...

NeilS by Level 1: Joiner
  • 822 Views
  • 2 replies
  • 0 kudos