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Forum Posts

Resolved! Transferring a number from Virgin to O2

This is now the fourth day since O2 was supposed to port my old number from Virgin to O2. It still has not happened. No explanation, no timescale as to when it will happen. Is this normal?

Arthur3 by Level 1: Joiner
  • 627 Views
  • 2 replies
  • 0 kudos

Resolved! Error message: No network connection available

Hello When I am out and about and need to park using the RingGo Parking app, I get the error message: No network connection available.when I am at home, using wi-fi, the RingGo app works perfectly.I have tried all the obvious remedies… (uninstalling/...

iiclaudii by Level 1: Joiner
  • 2593 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile data settings on iphone13

I recently switched from virgin mobile to o2. I’ve been using mobile data until a few days ago. Now it won’t work. I checked my apn settings and for mobile data I’m still on goto.virginmobile.uk even after resetting the network settings. There is no ...

Julia36 by Level 1: Joiner
  • 4230 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch setting up error

Hi I reset my Apple watch and now when I go to set up mobile plan I get the oops message it’s a series 8 watch and everything was working fine with mobile data etc before I reset it and now it can’t be reactivated any ideas? thanksWill

Shippers by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping a number from vodafone

Hi. I have a sim only contract with 02 that I've had for about a year (work phone). I also have a contract with Vodafone that's coming to its end. I would like to cancel the Vodafone but keep the number. Is it possible to port the number over to a 02...

Nb4 by Level 1: Joiner
  • 602 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy watch 4 classic

Hi, I've only had the watch a week and it's stopped recording my sleeping pattern and I don't know what to do?

Dhaw by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Poor signal

When at our holiday home the signal is pathetic! When checking signal status with My Network there is a warning that network can get busy in the area but O2 is working on it!! This warning has been given for at least the last 12 months so O2 is obvio...

NeilS by Level 1: Joiner
  • 828 Views
  • 2 replies
  • 0 kudos

Resolved! Alcatel dongle overheating

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot whe...

Kat9 by Level 1: Joiner
  • 1039 Views
  • 3 replies
  • 0 kudos

Resolved! Intermittent voicemail

I’ve got an intermittent voicemail problem: sometimes calls go straight to voicemail without any ringing and other times it will ring before going to voicemail. This happens with phone at desk in same place.

Emtee by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Resolved! Google Pixel 6 Pro reboots randomly

Hello,I have had my Google Pixel 6 Pro since December 2021. Only in the last few days (since 13th May) it has started to reboot randomly every 30-60 minutes or so. It often happens when I am a call, so the call drops. At the start of each call I tell...

WayneJ by Level 1: Joiner
  • 2079 Views
  • 6 replies
  • 0 kudos