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Forum Posts

Resolved! Broken mast

Hi, I’ve rang 02 about 4 times over the past month plus regarding a broken mast leaving us with no signal in the house, last week it showed the mast was repaired for 1 day, the next day it showing as broken again. This has been going on for over a mo...

An5 by Level 1: Joiner
  • 1727 Views
  • 7 replies
  • 0 kudos

Resolved! Chat

How can I connect to live expert on the chat, but not virtually assistant?

Resolved! Can't access voicemail, 1750, 202, etc.

I have been unable to access Voicemail for the last three days. Each time I try, the call is immediately ended upon connection. The same happens with 1750 and 202. All attempts to call result in the same instant 'Call Ended' message upon connection. ...

GLC by Level 2: Apprentice
  • 3524 Views
  • 5 replies
  • 0 kudos

202 helpline comes up as end call everytime

I have been trying to call 202 from my mobile all day, but keeps ending call. Phoned O2 who said it may be signal repairs. My partner is O2 and has no problems calling O2 on 202, so obviously not signal issues. Can anyone help please?

Paul-21 by Level 1: Joiner
  • 1243 Views
  • 4 replies
  • 0 kudos

Resolved! Callers or people I call can't hear me well enough to converse when using my phone in my home

I have a new Google pixel 6a bought from O2 a few weeks back to replace my O2 Google Pixel 3 (which I didn't have problems with).In and around my house, people I call or who call me say I sound robotic or crackly or drop out completely so impossible ...

4G Bath City Centre

Hi,For quite a few months now the data bandwidth has been terrible in the centre of Bath, even with full signal the internet access is slow or in most cases non existent! Network status constantly states “high usage” but this was even during lockdown...

KyePR by Level 1: Joiner
  • 2578 Views
  • 5 replies
  • 0 kudos

London Underground Wi-Fi never auto connects (again!)

I previously had an issue with Wi-Fi on the London Underground and Wifi Extra at O2 hotpots not automatically connecting on my phone: https://community.o2.co.uk/t5/Tech-Support/London-Undergound-Wi-Fi-never-auto-connects/td-p/1558212. It is happening...