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Can't call abroad (number not recognised)

I've been trying to call someone in the US for a while now, I've triple checked with them that the number is correct, I've made sure the + and everything is how it should be but O2 keeps telling me the number is not recognised. They can call me just ...

Hot phone

I’ve noticed recently that my phone gets hit when I’m using it; taking photos, charging and during calls and messaging. I also rely on my phone as a hearing device. Please can you suggest what to do / can be done to solve this for me please.

Chev79 by • Level 1: Joiner
  • 542 Views
  • 3 replies
  • 0 kudos

Resolved! Can't make or receive calls.....mast problems in my area

I can't make or receive calls or texts since 5am this morning. There seems to be mast trouble in my area but my phone sounds like it's been cut off when it hasn't been! Trying to get through to )" is like getting blood out of a stone. Pointless waste...

Jamie45 by • Level 1: Joiner
  • 739 Views
  • 2 replies
  • 0 kudos

Resolved! Temporary use of a foreign sim

I have a contract phone currently and am planning a trip to the USA for next year. I'm pretty sure my iPhone is not locked to the network as it is a fairly new model (iPhone 12) and was wondering if it would work to put a USA sim card into my phone t...

Resolved! HOW TO GET HELP WITH O2?

Good Morning,As a long term 02 customer I have been utterly shocked by the service and lack of help I have had over the past week.Last Monday I changed from Android to Apple and took up a new contract with O2 while also buying a refurbished Apple 12....

CRH by • Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

no data when I leave my house in beverley

Hello, I'm getting absolutely no data, and a bit upset trying to get help. Its not even patchy, soon as I leave house Ive got the bar graph and havent seen 4g for about a week maybe more. When is this fault going to be fixed? I use the phone for work...

itsrob by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping number

spoke to customer services ref keeping old number , gave them code told to wait until 6pm Monday. Phone now states O2 but emergency calls only, when you ring the phone it won't connect.What I'm I missing?

Sa4 by • Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail service is not connecting

Hello, Has anyone else experienced an error when calling the voicemail service? When I dial 901 the line terminates itself straight away without ringing. I have also attempted to enter 1760 to turn off and 1750 to turn on but both are not connecting ...

Resolved! Swapping sim

I’ve put my new SIM card into my phone, gone online, but have not received the code to confirm who I am. I’ve tried to text swap to 20220 too and the text won’t send

Resolved! Data not working Outside UK

Good evening, I'll spend one month in Italy and as soon as I land here my data stopped working, I'm unable to make calls-even the ones to seek assistance- and to send messages.The main reason I've switched to o2 is to have enough giga to be covered o...

Martu by • Level 1: Joiner
  • 521 Views
  • 1 replies
  • 0 kudos
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