Get tech support for your O2 issues

Sim network issues

Hi an advisor yesterday advised me to replace my sim due to the fact I’m unable to receive sms text messages, however I have woken up today with no signal whatsoever. Shouldn’t I receive my sim in hand before you leave me disconnected especially with...

Number not ported after 2 days

HI, My old phone has no service, but the new phone does not appear to have ported the old number.I've rebooted three times.

Resolved! RARELY ANY DATA CONNECTION

For over a year now (since the new boxes were put into our streets) it is rare to use any data as there are still problems with the masts (wording from the network/data site)Many of us have had to have wifi added to our homes (yet another expense) wh...

Poor Network Coverage O2

I changed to O2 in August 2022, ever since then I have had consistent issues with my phone signal/mobile connection . The phone keeps dropping out when I am on a call, I can hear the other person, they can't hear me for periods of up to a minute. I h...

Resolved! Refurbished phone

Hi I just took delivery of a refurbished i-phone XR. Great service. But the phone is not 'like new'. It has numerous scratches on it. This is disappointing as it is for a present. How do I request a replacement? Thanks

Resolved! I can't call EE

I am on O2 and my partner is on EE. I can't call her or text her. This started on Monday 5th December. She can call me and text me. I can call other numbers. She can receive calls from other numbers. We have both been on these networks for some years...

Super slow internet speed in 4G

I cannot even connect to internet by using O2 network on my iPhone! Only 4-5mb/s in 4G???

Resolved! Fraud

Hi I’ve had a call saying I get 40% discount etc from scammers and just like to make sure they can’t access my account

No service after SIM swap & number port

Hi, I hope that somebody on this forum might be able to help me. I recently joined O2 and was sent a physical SIM in the post (after a week delay, due to postal strikes). Anway, I'd picked up an ESIM from an O2 store, hoping to use this and keep my o...

Resolved! Cannot send MMS messages.

Hello. Despite having a 50 MMS Bolt On (49 left to use), and a full 4G mobile network signal with at least 3 bars, as of yesterday I am no longer able to send any MMS messages. I've done a soft network reset, but no results. Can anyone help?

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