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Forum Posts

Resolved! Signal issues

Hi. I’m struggling to get signal at home. It’s an old building with thick walls. Vodafone gave us a booster to install, which worked relatively well. Does O2 offer something similar?

Tom22 by Level 1: Joiner
  • 504 Views
  • 2 replies
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Samsung flip z3

I have a galaxy flip z3 saying unable to add contact to read only

Lou138 by Level 1: Joiner
  • 408 Views
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Priority sign in for Virgin customers

I have been trying to sign in to the Priority app for two days with my Virgin account and it keeps coming up with ‘something went wrong’. Any advice?

Jan-P by Level 1: Joiner
  • 802 Views
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changing to eSIM not working

I switched to O2 from Three because I need an eSIMI received the plastic SIM and the eSIM in the postI followed the instructions at https://mymobile.o2.co.uk/simswapI tried the switch but it does not work I calles support as suggested at 202I was toi...

Resolved! Data not working abroad

I have been away for 4 days with no data and every time I try to sort this I get the most ridiculous answers from the support team when they decide to answer which was 7 working hours later this has been so frustrating as there is no help from o2 as ...

Ces by Level 1: Joiner
  • 736 Views
  • 2 replies
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Resolved! Same Number Transfer takes ages

I do a transfer from sky last Week to 02 inwhich i got 02 new number but where is my old number.I complaints over the weekend because no English people on Chat anymore to help me more please explain?

Resolved! Transferring a number from Virgin to O2

This is now the fourth day since O2 was supposed to port my old number from Virgin to O2. It still has not happened. No explanation, no timescale as to when it will happen. Is this normal?

Arthur3 by Level 1: Joiner
  • 581 Views
  • 2 replies
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Resolved! Error message: No network connection available

Hello When I am out and about and need to park using the RingGo Parking app, I get the error message: No network connection available.when I am at home, using wi-fi, the RingGo app works perfectly.I have tried all the obvious remedies… (uninstalling/...

iiclaudii by Level 1: Joiner
  • 2417 Views
  • 4 replies
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Resolved! Mobile data settings on iphone13

I recently switched from virgin mobile to o2. I’ve been using mobile data until a few days ago. Now it won’t work. I checked my apn settings and for mobile data I’m still on goto.virginmobile.uk even after resetting the network settings. There is no ...

Julia36 by Level 1: Joiner
  • 3844 Views
  • 2 replies
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