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No service after SIM swap & number port

Hi, I hope that somebody on this forum might be able to help me. I recently joined O2 and was sent a physical SIM in the post (after a week delay, due to postal strikes). Anway, I'd picked up an ESIM from an O2 store, hoping to use this and keep my o...

Resolved! Cannot send MMS messages.

Hello. Despite having a 50 MMS Bolt On (49 left to use), and a full 4G mobile network signal with at least 3 bars, as of yesterday I am no longer able to send any MMS messages. I've done a soft network reset, but no results. Can anyone help?

Resolved! premium numbers

Do I pay extra for number beginning 0333?

Resolved! Does anyone know how to go about getting my O2 contract phone repaired

HiThe other night, I noticed that the screen on my Samsung A52 was damaged. All I can see on it are little blue blotches. I would like to know how much O2 would charge me to have this repaired. I ordered the phone on 6.10.2022

iMessage /FaceTime activation

Hii can’t receive calls or texts and keep getting the same activation message. I have done a reset on network settings, restored the phone, updated and all the other troubleshooting steps. It has been more than 24 hrs. What do I do? I have seen other...

Annoying visual voicemail text

Hi can anyone tell me how to stop this text from 02. Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help.

Resolved! Phone signal

Hi the last few months my signal is been really bad unless I have WiFi I'm on emergency calls only? Can you help to why the problem my husbands also on 02 and experiencing the same issue

Resolved! Wi-Fi calling

I am desperate, we have NO O2 network and my WiFi calling is not working. It states I have to call O2 to activate it, while it shows in my O2 that it is activated. O2 shop has provided me with a new sims, I have reset the network, switched of my data...

Resolved! Bar lifting and Sim activation failure

Requested phone Bar over safety concern (turned out was just a failed SIM). New Sim sent by 02. once inserted to phone I requested, by a phone call to 02, (more than once now) activation of blank Sim with original number and for the Bar to be lifted....

Resolved! Someone is accessing my account

How can my ex husband access my account and keep changing my name! I’ve changed my password to something so obscure no one would know it! I’ve also changed my security question to something so random!

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