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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! One eSim on different devices

Can I install a single eSim on two different devices? ( iPhone & Android) I need both devices to test the Apps and functionality, and they are not going to be turned on at the same time. I don't have a physical sim that I can swap between phones.

Resolved! call forwarding

going to the usa - pay monthly - how do i set it up so all calls go to call forward input the number to which calls get forwarded? thanks arj

arj404 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

Someone stole my wife phone. How I can block him ?

Resolved! S21 Ultra with ROM set to EUX, so no over the air updates

Hello Everyone. I have purchased a S21 Ultra today (not via O2). The phone works correctly, apart from being unable to receive over the air updates. It appears that the ROM is set to EUX (European Union) and not the UK I have tried performing a facto...

Resolved! Help

How long does it take to transfer a number from one network to o2

Resolved! No signal

I have had no mobile signal for 48 hours so that I cannot send or receive calls or text or access the internet when I am not using WiFi. I have tried the 02 app help and support service but only get the message"all of our agents are busy". Meanwhile ...

Johniboi by Level 1: Joiner
  • 570 Views
  • 3 replies
  • 0 kudos