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Forum Posts

Resolved! How to claim the £200

I recently got the Samsung s22 (28/1/23) and there were posters up to claim a £200 Mastercard, everywhere I've looked it's telling me this offer ended in 2022? Can anyone advise me on how I can claim it please,thanks in advance

DoryB by Level 1: Joiner
  • 1494 Views
  • 1 replies
  • 0 kudos

Resolved! Re: Text Message Tips (not sent or received)

Hi I've a problem with my phone this morning where I can receive text messages but I can't reply/send out it just comes up a fault message and says Failed on the row. I've tried the steps above but nothing helped this matter. It's a Samsung A22

KeadyEva by Level 1: Joiner
  • 754 Views
  • 2 replies
  • 0 kudos

Apple Watch Error 14 on one watch, not showing plan on the other

Hi, I recently upgraded from my Series 6 watch to an Ultra and whenever I got to "Setup Mobile Service" I get an error message asking me to quote reference number 14. I read on the forums that this is something which has been fixed previously by o2 e...

BenP by Level 1: Joiner
  • 2097 Views
  • 11 replies
  • 1 kudos

Resolved! How do I avoid accidental roaming?

My wife and I both have newly obtained phones on O2 Pay Monthly, and we recently went on a cruise in the Med. Everywhere we docked was in the EU, so we expected this to be covered. However, she was charged an extra £54 for data, tripling her monthly ...

Roy2511 by Level 1: Joiner
  • 2811 Views
  • 3 replies
  • 0 kudos

Resolved! How to get a 25% teacher discount

I was informed on Sunday I could have a 25% teacher discount on my airtime package. This was to retain my business I can’t get it to accept my details.

roaming usa

My data is very slow roaing in USA

BJS by Level 1: Joiner
  • 429 Views
  • 2 replies
  • 0 kudos

Resolved! Esim on o2 - pixel 4a

Hi,I’m thinking of switching to o2 as I would like an Esim. As far as I’m aware, my phone (pixel 4a) works with esims. However it’s not listed as a compatible device on the o2 website : https://www.o2.co.uk/help/device-and-sim-support/esimCould you c...

Dcgb by Level 1: Joiner
  • 1926 Views
  • 7 replies
  • 0 kudos

When I can’t get 5G it defaults to 3G

I have an iPhone 14 pro with a 5G contract. Obviously 5G is still pretty spotty, but when I can’t get 5G signal my phone defaults to 3G without ever hitting 4G which basically means I’m regularly without internet. Is there a way to get my phone/sim t...

Emma00 by Level 1: Joiner
  • 2996 Views
  • 4 replies
  • 0 kudos