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Forum Posts

Resolved! Fraudulent order

I’ve just received an email confirming an order for a new phone that I haven’t ordered and have now lost all coverage on my existing phone. I upgraded my phone last week and that order is on my account as completed - this is a new order. I can’t spea...

MrsH2 by Level 1: Joiner
  • 1959 Views
  • 8 replies
  • 0 kudos

Resolved! Battery

Charge my I phone up battery only last about half hour max where best place to go to get new battery?

Taxman by Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

My data bolt on did not arrive

I used my girlfriends phone as a hotspot so I could log in to my O2 account and but a data bolt in but when I bought the add on (using my account details) the data bolt on was sent to her phone (she got the confirmation text). When I looked at the sc...

Resolved! otp codes

i am having trouble receiving one time passcodessometimes dont come until following dayhelp please

maggie19 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! No service for a week

They’re saying there’s a mast down in the area but no one else I know in the area signal has gone. I can’t use 3/4/5G or send/receive texts/calls now for a week. So currently 1/4 of a monthly bill I can’t even use what I’ve paid for with no updates e...

MattWilko by Level 1: Joiner
  • 779 Views
  • 3 replies
  • 0 kudos

Resolved! Using data in Europe

Hi, last year I went to Portugal on holiday and was unable to use any data from the moment i arrived. I had plenty of data saved up so it wasn't a case of not having enough. I kept receiving texts while in the country saying I could use my phone in t...

Resolved! No signal/ data... ongoing issue...

I have been having issues with O2 signal and data for the last 18months. In that 18months, I have replaced my SIM, I have tried turning on and off phone. I've changed settings as advised and still I have no signal. I've tried my SIM in another device...

Gary88 by Level 1: Joiner
  • 1128 Views
  • 5 replies
  • 0 kudos

Error 106

Hi purchased an Apple Watch cannot get data plan to link - have contacted customer support about a 100 times no one takes ownership or fixes problem this has been ongoing since Xmas day! Can someone help?

bsmale1 by Level 1: Joiner
  • 930 Views
  • 4 replies
  • 0 kudos