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Resolved! DHL lost my o2 phone parcel

I placed an order on 28/06/22 for samsung galaxy flip 3 it was dispatched on 28/06/22 delivery schedule for 29/06/22 on the morning of delivery I checked DHL tracking and it says this package is delayed I have contacted DHL and they have informed tha...

Problems porting from virgin

Hi,I am having problems porting my number from virgin to 02.Have called 202 twice, giving PAC code etc, told number should be changed by a certain time on both occasions, but nothing has happened.I have a Xiaomi redmi note 11 dual SIM. Have virgin an...

No incoming caller ID or answer messages

Since January after a sim swap I have had no incoming caller id or answer machine o2 are not helping and this is so stressful / why won’t anyone help me

Resolved! I need to speak to a live chat agent

Every time I click live chat it disappears and nothing comes up, does o2 still have live chat to speak to an agent or a email?

Resolved! App

I cannot get logged into the app to see my bills you are taking all this money out and I’m not sure why because I carnt log in

Resolved! my balance

i put £30 credit on my phone ready for monthly top ups but my balance has gone to ZERO? Why & where has my £30 balance gone? i want to continue with my top up but do mot want to pay more incase it does not work? Please help

Resolved! Sim failure

My phone is showing sim failure message

No Service

Hi,While on holiday recently I lost my iPhone and reported it lost/stolen to O2 who placed a block on my account. I managed to retrieve my phone the next day (it had been accidentally picked up by a friend) and immediately rang O2 again to let them k...

using our UK Phones in the USA

My wife and I have o2 phones with Volt and will want to call each other whilst in the US. Using the UK numbers as they are does not work so do we need to put a code in front of them

Resolved! Problem swapping SIM

I recently signed up to a new (cheaper) pay monthly tariff with O2 to replace my existing O2 pay monthly tariff, and have received a new SIM card that I want to swap for my old SIM (and keep my old phone number). I have tried doing the SIM swap onlin...

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