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Apple Watch Error 14 on one watch, not showing plan on the other

Hi, I recently upgraded from my Series 6 watch to an Ultra and whenever I got to "Setup Mobile Service" I get an error message asking me to quote reference number 14. I read on the forums that this is something which has been fixed previously by o2 e...

Resolved! How do I avoid accidental roaming?

My wife and I both have newly obtained phones on O2 Pay Monthly, and we recently went on a cruise in the Med. Everywhere we docked was in the EU, so we expected this to be covered. However, she was charged an extra £54 for data, tripling her monthly ...

Resolved! How to get a 25% teacher discount

I was informed on Sunday I could have a 25% teacher discount on my airtime package. This was to retain my business I can’t get it to accept my details.

Resolved! I have 2 accounts(emails) for my phone number.

I would like to remove one of the accounts associated with my number.

roaming usa

My data is very slow roaing in USA

Resolved! Esim on o2 - pixel 4a

Hi,I’m thinking of switching to o2 as I would like an Esim. As far as I’m aware, my phone (pixel 4a) works with esims. However it’s not listed as a compatible device on the o2 website : https://www.o2.co.uk/help/device-and-sim-support/esimCould you c...

When I can’t get 5G it defaults to 3G

I have an iPhone 14 pro with a 5G contract. Obviously 5G is still pretty spotty, but when I can’t get 5G signal my phone defaults to 3G without ever hitting 4G which basically means I’m regularly without internet. Is there a way to get my phone/sim t...

Resolved! Can’t set up mobile data for apple watch - code 106

Every time i try and set up mobile date I get message quoting code 106

Resolved! "Message filed to send" when they are going through

Hi, I have an iPhone SE. I'm getting 'Message failed to send' notifications and texts are showing as unsend but people are receiving them. I've tried updating and restarting my mobile but the problem persists. Please can you help?

Can’t receive texts

Hi @O2Sarah wondering if you can help my partner took out a new contract with yourselves a month ago and has been unable to receive texts after multiple times on the phone to customer’s services we have been told that the PAC code files haven’t fully...

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