Get tech support for your O2 issues

Loss of signal and internet

Hi. I am abroad and on o2 travel. However this afternoon my access to internet non Wi-Fi and a phone signal has just stopped as I have no signal I cannot call o2 to discuss as I suspect it may have been cut off by them as I have been abroad for over ...

Resolved! O2 porting issues

My number was ported on Monday 31st and I had service for 1 day before my signal dropped out and has not come back. Now my old SIM is useless and I do not have the "new" number originally associated with the O2 sim. O2 are literally charging me and p...

Bad service and customer service

I have been having problems with my signal within my area. The mass is always broken and they have attempted to fix it many times. Over the past 6-7months I have spoke to a number of different people and I always get put through to other people who d...

Resolved! Can make calls

Is 02 down I can’t make calls even the 202 number and there is no 4g network

Resolved! Volt game

Volt game is inaccessible via the my o2 app. Whenever I load it is closes the web

Resolved! Negative balance

What happens to the negative balance after the contract ends

Porting problems. Please help

The port was confirmed for the 31st of October, Old sim stopped working, but number didn't port, contacted customer support who said it was due to a holiday, Said it would port on the 1st Nov, That didn't happen, called customer support who said it w...

Unable to call one specific number

Since this morning (03/11/2022) I have been unable to call my wife's mobile number. I get the error message 'Calls to this number are not being connected. If you've dialled correctly it means that this number is not available from this network'. I ca...

Resolved! Cannot make or receive voice calls when roaming

Hi, PAYG SIM in a Galaxy S22. 4G and SMS working fine when roaming but incoming and outgoing voice will not work. I have to try multiple attempts at manually changing network or switching flight mode on and off to make or receive a voice call. It's a...

PAC Code

I've just come over to O2 from EE. I entered my PAC Code when I applied for new sim which arrived yesterday. I thought porting of my old mobile number should have happened by now. Can I ask when I can expect it to happen?Rob

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