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Forum Posts

Resolved! Network issues

I am unable to make or receive calls a message comes on the screen saying Not registered on network, any ideas unable to get help from 02 all the customer services centres are closed.

Error 106

@O2Sarah-I’m struggling with error code 106. Trying to set up an apple phone XR and a Apple Watch SE. Are you able to help please?

drew7 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! "Add a contact number" and "Contact number already associated with another user" error

Hi I have recently upgraded to a Virgin media O2 account and was issued a new SIM included in the contract, customer services has transferred over my old number to the new SIM but now when I try and login to "My O2" I am confronted with "Add a contac...

Chris-p by Level 1: Joiner
  • 2103 Views
  • 5 replies
  • 0 kudos

Resolved! Why does my 5G phone not connect to 5G?

Hello. I have a 5G enabled phone. My husband has exactly the same phone but is on EE. On several occasions recently my husband's phone has swithced to 5G and mine hasn't. Is there any restrictions on the O2 network that are stopping my phone from con...

Lesley_1 by Level 1: Joiner
  • 7955 Views
  • 3 replies
  • 0 kudos

Apple Watch Series 8 error 90

I recently swapped to O2 to have my Apple Watch set up with Cellular but every time I try to set up Mobile Service I’m asked to add the plan for £5 and I always get the error code 90 pop up after selecting the plan. I’ve tried phoning O2 and been in ...

Emile by Level 1: Joiner
  • 1187 Views
  • 9 replies
  • 0 kudos

Apple Watch error code 90

Hi, just bought an Apple Watch with cellular data, tried to set up mobile data but I keep getting Error 90. I specifically bought the watch for this purpose. Can anyone help?

Mandy19 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Data use corrupt!!

I received an email and sms yesterday to say my Pay Monthly SIM only 500MB allowance has been used up yet I have not even used a tenth of that. My average monthly use is low 20 to 30MB. Something is wrong with the 02 data billing. When I checked on l...

FrankV by Level 1: Joiner
  • 501 Views
  • 4 replies
  • 0 kudos

O2 bars on phone.

Hi there,I am not sure what to do and hope you can help!Three weeks ago, I mislaid my phone so I rang O2 to have it barred. Luckily, I found my phone the next day (don't ask!) and so called customer services to have the bars lifted. They told me it w...

AMoulin by Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Resolved! Credit File Referral Team

I've have been waiting on O2 to resolve an issue for the last 3 weeks without any joy. I went into an O2 store to change from EE as I was at the end of my contract, my girlfriend is with O2 and spoke highly of them.I went through the credit check sta...

Simon51 by Level 1: Joiner
  • 3269 Views
  • 9 replies
  • 0 kudos