Refund

[Anonymous]

Hello Aaron, Your bill for account xxxxxxxxxx is -£18.85 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll carry this credit forward to your next bill, or you can request a refund in My O2. Thanks.

Hi, I got the above text. Can the £18.85 be refunded please?

thanks 

[Bambino · Accepted solution]

@Anonymous This is not O2. This is a customer community with no access to anyone's account.

Request the refund through your MyO2 page as the message instructs you to.

You can also contact O2 through social media for help: 

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)