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Forum Posts

Resolved! Ringing length

Can you tell me why the extending ringing length codes do not work on my X3 Pro and my X5 Pro, thanks

Creda1 by Level 1: Joiner
  • 345 Views
  • 2 replies
  • 0 kudos

Apple Watch Ultra Cellular Activation

Hi, I’m posting to see if anyone could assist in resolving an activation issue for cellular use on a new watch. I can see there are many people having similar issues, I spent an hour and 20 on the phone with O2 last week and it seemed I knew more abo...

Andy1972 by Level 1: Joiner
  • 680 Views
  • 4 replies
  • 0 kudos

Facetime activation since sim swap - O2

I am currently 120 hours in, still nothing. Two days of speaking directly with Apple as the O2 advisor on the phone told me it was an Apple issue, strangely the issue didn't appear until I did a sim swap. Same network, same number, same everything ye...

Sara87 by Level 1: Joiner
  • 1919 Views
  • 15 replies
  • 0 kudos

Resolved! Priority

Are there issues with priority tickets

Jan68flan by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Resolved! Switching from pay as you go to contract keep number

I have taken a pay as you go contract. Already have pay as you go and want to keep number. When I took on contract I included the PAC but I was sent a new number and I cannot seem to be able to speak to anyone to resolve this

Fabiola1 by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Alcatel 1 - how to get the back off

Hi there, I just received a new Alcatel 1 and need to put the battery in, any good ideas how to get the back off? yes I have read the user guide and watched a Youtube video, so far I have broken a nail and tried a nail file but the back won't budge, ...

MaryM by Level 1: Joiner
  • 5825 Views
  • 13 replies
  • 0 kudos

Resolved! Text messages not being received after migration / number port

I am experiencing the exact same issue as many other new joiners to O2. Port took place around 36 hours ago and the vast majority of text messages are not being received, preventing me from setting up new apps that use text messaging as a form of mul...

Resolved! O2 mobile data Weymouth and Dorchester

Hello. I am a long standing O2 customer and have just moved to Weymouth and I am discovering that the mobile data is verypoor. Phone shows 2-4 bars of 4 g generally so you’d expect it to be fine but it’s terrible. I am regularly getting <1 meg downlo...

bstirling by Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

New Iphone Upgrade but 2 ESIM 5g wont activate

Very frustrating after upgrade to Iphone 14 PRO that the O2 can activate up to now 2 ESIM. This has no been escalated and I have no sim on my account apparently now so got knows where my call are going to if anywhere. Has anyone else had esim problem...

JP5 by Level 2: Apprentice
  • 911 Views
  • 3 replies
  • 0 kudos

Number Porting Gone Wrong

On Wednesday 6 days ago I joined o2. The sim came very fast the next day but several calls later no sms to give me my port date or confirmation that it’s started.today I lost my original phone number around lunch time. Since then keeps saying you hav...

Mr00jay by Level 1: Joiner
  • 792 Views
  • 3 replies
  • 0 kudos