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Wifi Extra

Hi, One reason I ditched vodafone is because they don't support wifi on the underground. I understood with O2 you can use Virgin Mobile but every time I try it tells me 'Sorry this service is for people on O2' like I am not a customer. And then I try...

Apple Watch SE error code 106

On December 5, I purchased from an O2 shop, an Apple Watch SE and a monthly airtime contract for my IPhone 13 and the watch. Since then I have been unable to set up mobile service in spite of numerous calls to O2 support, and a response numerous time...

Resolved! Continuous down time of Brighstone mast shared with Vodafone

Keeps on happening over last few years, worst period was over 5 weeks down, last worst time it was 3 weeks down but doesn't happen to other providers like EE and 3.

Verifying 2G signal quality for BP Pulse charger?

Hi, I have a BP Pulse charger that refuses to schedule for off peak electricity usage. BP Pulse claim this is due to poor 2G signal to the charger from O2 but the network coverage checker suggests this is fine (full circle coverage, good signal). Is ...

Emergency calls only ?????

why my phone is in emergency mode ?????!!!!!!

Resolved! WONT LET ME LOG INTO MY ACCOUNT

It won’t let me log onto my account… it keeps saying “Something Went Wrong” I also want to lower our bill, I would like to change from 100GB to 20GB and also cancel the International roaming as I don’t need it this year!Thank you

Resolved! Sim swap exceeded 24hrs

I started a sim swap Friday evening (31st March), my old sim is still active and new sim inactive as of now (2nd April). Anyone have any ideas why it’s not worked?

Resolved! Damaged iphone

Hi, dropped my phone and the software now appears to be damaged as i can't access my phone at all

Number porting gone wrong

I have an additional SIM account for my mum. I have moved it from EE to O2. Port started Tuesday, we put the O2 sim in a little Nokia brick so we knew when the service moved over.We found Tuesday into Wednesday anybody calling from any non O2 network...

Resolved! No phone calls or texts! I'm a new customer moved over from virgin to 02...worst decision!!

I have been persuaded by virgin to take up this O2 account and have moved my old number over. My account with you still shows the wrong phone number,?? i was promised 4gb, but only seems to show 2 on my account?? And now i have no phone service to re...

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