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iMessage not working after port

Hi, moved over from EE and I have tried everything possible to get the iMessage & FaceTime working, also can’t get messages from banks etc. spoke to O2 and no help as they are saying it’s fine on their side. It’s obviously not as I can put in any oth...

DC1984 by • Level 1: Joiner
  • 466 Views
  • 3 replies
  • 0 kudos

Error 14 Apple Watch

Hi i have an Apple Watch ultra brought through O2 it came pre paired to my iPhone but since getting have not been able to access cellular have reset the device today and removed data plan from watch to hopefully reconnect and resolve the watch has se...

Resolved! 4g

My 4g has been turn off ?

Rob58 by • Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Calls in USA for 2023 - 4G Calling

Hi, I was speaking to a support member today, I already know that the US networks are shutting down 3G and I was just wondering does anyone know if normal phone calls will still work when I'm there? On the list of networks they sent me it says Voice/...

dgboss10 by • Level 2: Apprentice
  • 661 Views
  • 1 replies
  • 0 kudos

Resolved! Physical sim

When I go into the about page and look at physical sim it says network not available Phone not allowed?? I am not able to use my data or make calls. Lost phone over a week ago but it was found 2 days later. Have phoned 02 every day to try and resolve...

Denrob12 by • Level 1: Joiner
  • 1663 Views
  • 6 replies
  • 0 kudos

Not receiving OTP text from Santander

Hi,I have just transferred to 02 from another provider last week and moved my number across. I have received other messages and other OTPs when setting up various apps but I am not receiving the OTP message from Santander even though it is being sent...

tombo799 by • Level 1: Joiner
  • 1088 Views
  • 2 replies
  • 0 kudos

Resolved! Complaints procedure?

So long story short, o2 have seriously messed up my upgrade, could have been a system error but my biggest issue right now is the amount of lies I've been told! How do I complain?

Emma2210 by • Level 1: Joiner
  • 655 Views
  • 3 replies
  • 0 kudos

Resolved! How to activate a new sim

Phoned o2 up the other day said I've been having issues with connection to Internet they disconnected me and sent out new o2 sim card it's came I out it in and it says not registered, does anyone know how I can register it? Ty

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