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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3024 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5079 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15973 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8122 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7494 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

Hi there ive been having issues for the last 6 weeks. My network just lost connection one day and hasnt gone back on- i went to the 02 store and swapped for a new sim and it didnt work, I then put it into a different device and it worked for a few da...

Nicola89 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Shooters Hill, Eltham, SE9

There's a big blind spot on shooters hill where no 02 signal is accessible, lots of locals complain endlessly about this. I'm not sure if a BT signal is available. There are at least three towers with lots of mobile and other device attachments inclu...

KFD by Level 1: Joiner
  • 1503 Views
  • 8 replies
  • 0 kudos

Poor signal

we have , for last 4 months or so had virtually no indoor signal ( previously excellent ). Outdoor signal is patchy . After initially being told there was no issue , a problem was admitted , and eventually was said to be fixed. Our signal never impro...

Resolved! Samsung s21 screen gone black

Hi all my Samsung s21 the screen is just black happened this morning it has power as I heard my alarm and can feel it when I tried to rest it but nothing on the screen

Dani90 by Level 1: Joiner
  • 636 Views
  • 2 replies
  • 0 kudos

Resolved! CORFU - NO DATA (iPhone on sim only contract)

My son has just arrived in Corfu and is not able to use his data. He's using a new iPhone SE and has a recently renewed sim only contract. We have tried toggling with automatic network selection and also switching idata.o2.co.uk to mobile.o2.co.uk wi...

Resolved! Wifi calling on Samsung A50

Hi I can't seem to setup wifi calling on my samsung A50I signed in to o2 app and it tells me how to setup wifi calling. I go to device details but there isno option to turn it on. It just keeps on sending me in a loop. ThanksMark Ridgway

Resolved! Am I able to get my phone unlocked by o2?

My son recently gave me his old phone from a contract he previously had with o2, he completed the contract and now has a new contract with a new phone. When I put my Vodafone sim into this phone it says it's locked to o2, is it possible to get this u...

tsl-1970 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos