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Forum Posts

Resolved! Not receiving calls since porting old number from Three mobile

My number was ported from Three mobile on the 31st May 2023, since then I am unable to receive text messages or phone calls from any other network. Now 13 days later and I’m still not able to use my phone correctly. has anyone else had this issue and...

DanW76 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

I can't access Facebook messenger on my Nokia 215.

I have a Nokia 215 which is working out well. However, I cannot seem to access Facebook messenger on the phone. All the specifications and adverts said that Facebook messenger was available on this phone. How do I access Facebook messenger on the Nok...

Eibhilin by Level 1: Joiner
  • 2472 Views
  • 5 replies
  • 0 kudos

Resolved! iMessage activation unsuccessful

Hi, I recently got a new phone and ported my number across from EE. It has been a couple of days and my iMessage activation still says unsuccessful. I’ve tried every fix I’ve seen online and contacted Apple support who have also tried troubleshooting...

Will14 by Level 1: Joiner
  • 4439 Views
  • 5 replies
  • 0 kudos

Resolved! International Student

Hi, I'm an international student. I don't have a UK money card. I have an international one tho. It's not letting me make any payments. Is this normal. And how do I fix it. Thank you

Neve1 by Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

I want to keep my number. What do I do? 

Kefren by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Apple Watch 'No connection' issue

Hi all, I've had an issue for a little while now that O2 don't seem to know how to fix and I was hoping someone here does!I have my contract and it's all set up on the watch, but data does not work and it says 'no connection' in the mobile data secti...

Resolved! eSIM Sim Swap after phone loss/theft

Hello, My mum recently had her phone stolen/lost, it was a SIM only and we've contacted out of hours and had the sim deactivated. It was an iPhone with an eSIM. Like us all, she can't be without a phone so I'm trying to expedite this where possible. ...

AlbertJ by Level 1: Joiner
  • 2955 Views
  • 2 replies
  • 0 kudos

Resolved! Esim

Can I download an esim when abroad?

Mikec1 by Level 1: Joiner
  • 740 Views
  • 5 replies
  • 0 kudos

Resolved! Sky glass and internet

Hi. We have recently got sky glass and ever since I have had poor connection and slow WiFi on my phone. My husband is with EE and his is fine.

Sue111 by Level 1: Joiner
  • 640 Views
  • 1 replies
  • 0 kudos