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Resolved! o2 customer service so terrible

I would like to lodge a complaint about the PAYG customer service at extension 4445.I was put on hold for 55 minutes, which is an unacceptable waiting time. The representative I spoke with was rude and unprofessional.When I voiced my frustration abou...

Resolved! Apple Watch mobile plan not working

I used the Watch app on the iPhone to set up a mobile data plan for my watch, as per the O2 instructions. I was able to choose a plan (£5 a month) and after a couple of hours I received a text saying it was activated. However the Watch app on the pho...

Resolved! number port

bought a new pay monthly sim, ported the number from EE still hasn't come over yet!4 days so far

Error code 15 when trying to connect apple watch to mobile service.

Hi,I have paired my Apple series 7 to my iPhone 11 watch but it wont let me connect the mobile service. It keeps coming up with error, code 15. I've got all the latest software updates on both items. Have turned both devices off and on again too. I c...

Virgin-o2

Since my account switched from Virgin to o2 my signal is very temperamental. It often says no service, I can’t make or receive calls. How can this be fixed? Do I need a new SIM card?

Error code 32 - Apple Watch 8 Cellular Set Up

I am trying to set up the cellular data on my Apple Watch 8. I have a pay monthly plan with O2 and have been directed to set up in the ‘Watch’ APP. I have tried this and I am asked to login to my O2 account, as soon as I enter my username and passwor...

Apple Watch

I’ve been for a 21.1k run this morning 2 1/2 hours and my Apple Watch said 10% battery left at the end…I have Nike app on, Spotify and outdoors app which records milleage that’s it..I turned off notifications to save battery!?!

Not receiving text from ROI

For the past few weeks I've not been receiving any text from family in ROI which they have sent. I have had a new sim since migrating from Virgin recently. Has anyone any ideas as I really don't understand what's going on?Thanks

Apple Watch mobile data

I received the Apple Watch SE I ordered from o2 last Monday and it’s still not connecting to mobile data. Initially I was getting a verity of error codes and after escalating to O2 customer service it at least now says activating. It’s been stuck lik...

Account suspended Fraud

Hi, So my phone was stolen over a week ago now and I’ve been trying to get a new phone however there has been a fraud block placed on my account. I have been in touch with numerous online representatives and have been swapped around by numerous teams...

O2

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