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Resolved! Mobile Data Drops

My local o2 store has told me to escalate my issue to technical support and request a ticket number.On Saturday 8th July I obtained a replacement SIM card for my Google Pixel 6. Once inserted, the new SIM would not provide mobile data/4g but otherwis...

lawts by • Level 1: Joiner
  • 1145 Views
  • 2 replies
  • 0 kudos

Migration fro Virgin problems

I know this is strictly an O2 board but I am tearing my hair out and going round in circles, I’m hoping that someone here can help or may have been in the same boat.I was due to migrate over on Sunday, Saturday I received a text fro virgin saying it ...

pjskip by • Level 1: Joiner
  • 1003 Views
  • 4 replies
  • 0 kudos

Resolved! RCS Issues since moving from Virgin

Hi, I was with Virgin and always used the chat features / RCS on my samsung. My partner also always has this on and he to was on Virgin. My partner was moved to O2 from Virgin a few weeks before me. From the first day he moved over 90% of the time th...

Lambie by • Level 1: Joiner
  • 1470 Views
  • 3 replies
  • 0 kudos

I think my phone has died

Hi there, I'm Andrew. And I have a Samsung 21 ultra 5g now the evening of the 12th of July I was on FaceTime with a friend of mine, and my phone died I thought oh it’s fine I’ll grab my charger but nothing is working. I think my phone died like with ...

iMessage and Facetime Activation

Hi all, Moved to a new PAYM SIM-only deal this week and ported my number (a number I've had for 20+ years across many networks). Set-up of iMessage and FaceTime is failing on my iPhone 12 Mini. I've tried resetting network settings, resetting all set...

SSL

Since moving from Virgin to O2, cannot access sites using moble data which I can access without a problem using home internet. Get SSL error messages saying site not secure when it is. Any fixes? Thanks.

Alcatel linkkey

Having trouble getting this Alcatel linkkey dongle to work it says it's connected but blue light is still solid and two bars on 4g, how long should it take to setup

Colprit by • Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Resolved! How can i find out if i have 02 Travel?

Hi, I need to find out if i have 02 travel included in my contract. I think i do but i can’t find any details on my account. I am going to Brazil and need to use my data without massive costs. Thank you, Emily

Emily1313 by • Level 1: Joiner
  • 807 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

Hi I've had a message today from my 02 giving a 1 time password and a fraud number of 202 I luckily had real messages from yourselves and was able to figure out the scam just thought I'd report it to you as if wasn't for the space n the sender I'd of...

Zoereb10 by • Level 1: Joiner
  • 651 Views
  • 2 replies
  • 0 kudos
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